Xerox DocuMate 4799 Manual
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Xerox DocuMate 4799 Manual

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Download this manual See also: Feature Manual, User Manual
05-0818-200
October 2018
®
Xerox
®
DocuMate
4799
Scanner
®
Scanner User Guide for Microsoft
Windows.

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Summary of Contents for Xerox DocuMate 4799

  • Page 1 05-0818-200 October 2018 ® Xerox ® DocuMate 4799 Scanner ® Scanner User Guide for Microsoft Windows.
  • Page 2 Design © 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR25449 Content ©...
  • Page 3 by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

  • Page 4: Table Of Contents

    Product Safety Certification ......................1-3 Environmental Health and Safety Contacts................1-4 2-Welcome ......................... 2-1 What’s in the Box..........................2-1 System Requirements........................2-1 Documentation ...........................2-2 Xerox® DocuMate® 4799 Scanner...................2-3 3-Scanner Setup....................... 3-1 Unpack the Scanner ..........................3-1 Install the Separation Roller ......................3-2 Connect the Scanner Power Cord....................3-4 4-Installation......................4-1 Install the Software and Connect the Scanner ..............4-1...
  • Page 5 ® ® Xerox DocuMate 4799 Table of Contents Unsupported Document Types ....................5-2 Select the Paper Feeding Options ....................5-2 Select the Paper Path........................5-4 Scanning from the Automatic Document Feeder (ADF) ..........5-4 Preparing Documents for Scanning................5-4 Loading Documents......................5-5 Scanning Interfaces ..........................5-5 6-Scanner Options, Maintenance and Troubleshooting......6-1 Safety Precautions ..........................6-1...
  • Page 6 ® ® Table of Contents Xerox DocuMate 4799 Xerox® DocuMate® 4799 Specifications ................6-30 Xerox® DocuMate® 4799 Parts List..................6-31 7-Appendix A: Regulatory Information............7-1 Basic Regulations..........................7-1 United States (FCC Regulations)..................7-1 European Union........................7-1 Turkey (RoHS Regulation) ....................7-2 Copy Regulations..........................7-2 United States ...........................7-2 Canada ............................7-3...
  • Page 7 ® ® Xerox DocuMate 4799 Table of Contents User Guide...

  • Page 8: 1-Safety

    These include safety agency examination, approval, and compliance with established environmental standards. ® To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all times: Do these: •...

  • Page 9: Electrical Information

    Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure whether or not an outlet is correctly grounded, consult an electrician. ® Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a ground connection terminal.

  • Page 10: Disconnect Device

    ® ® Safety Xerox DocuMate 4799 WARNING: This equipment must be connected to a protective earth circuit This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet.

  • Page 11: Environmental Health And Safety Contacts

    Safety Environmental Health and Safety Contacts Contact Information ® For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: North America & Europe (Phone): 1-800-ASK-XEROX North America & Europe (Fax): 1-585-422-8217...

  • Page 12: 2-Welcome

    What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner. Xerox® DocuMate 4799 Quick Install Guide Technical Support Card Installation Disc...

  • Page 13: Documentation

    ® ® Xerox DocuMate 4799 Welcome ® ® • Microsoft Windows operating system: – 32-bit or 64-bit Windows 7 (Service Pack 1) – 32-bit or 64-bit Windows 8 / 8.1 – 32-bit or 64-bit Windows 10 • Minimum of 2 gigabyte (GB) of internal memory (RAM) •...

  • Page 14: Xerox® Documate® 4799 Scanner

    Xerox® DocuMate® 4799 Scanner Exit tray—Where the documents are exited out of the scanner. Flip up an exit stopper to keep documents in the exit tray.
  • Page 15 ® ® Xerox DocuMate 4799 Welcome User Guide...

  • Page 16: 3-Scanner Setup

    Scanner Setup Unpack the Scanner Use care when unpacking, moving and assembling the scanner. Follow these instructions to prevent injury and damage to the scanner. Remove the scanner from the shipping box, verify all parts listed on page 2-1 are in the box. We recommend that you keep the original packing materials in case you need them later.

  • Page 17: Install The Separation Roller

    ® ® Xerox DocuMate 4799 Scanner Setup Place the scanner on a level surface near the computer. Keep at least 15 inches of space on every side of the scanner for the input and exit tray extensions, performing maintenance, and to have sufficient air flow for ventilation.
  • Page 18 ® ® Scanner Setup Xerox DocuMate 4799 Pull on the scanner cover release and lift the lid to open the scanner. Flip open the double feed prevention roller cover. Align the roller bar with the brackets in the roller compartment. Make sure the groove on the right side of the roller bar is aligned so that it slides in place into the U shape of the bracket.

  • Page 19: Connect The Scanner Power Cord

    ® ® Xerox DocuMate 4799 Scanner Setup Close the scanner when you are finished. Connect the Scanner Power Cord Select the appropriate power cord for your country. Plug the power cord into the scanner and into a wall outlet. Note: Do not turn on the scanner until after you install the software.

  • Page 20: 4-Installation

    Installation Please make sure of the following before you begin installation: • If you are prompted to reboot during installation, please select "No". Finish installing the rest of the software, then close all open windows and reboot your computer. • The information in this guide may cover software not provided with the scanner you purchased.
  • Page 21 ® ® Xerox DocuMate 4799 Installation Insert the installation disc into your computer’s DVD-ROM drive. The disc automatically starts. The Select Language window opens. Click the drop-down menu arrow and select the language to use. Click OK. The disc’s Main menu window opens.
  • Page 22 ® ® Installation Xerox DocuMate 4799 A prompt will be shown to allow the installer to search online for software updates. Select No to install the software on the disc only. If online updates are approved, it will first check to see if there are newer versions of the installer.
  • Page 23 ® ® Xerox DocuMate 4799 Installation Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any other applications you want to install. Note: The software provided with your scanner may differ slightly from the list shown in the window.

  • Page 24: Installing The Scanner Driver

    The scanner driver installation will start first. The Welcome screen for the scanner driver Setup Wizard opens. Click Next. On the Xerox License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next.

  • Page 25: Connect The Usb Cable And Turn On The Power

    ® ® Xerox DocuMate 4799 Installation Stop when you see the “Complete the installation by connecting your hardware” window. Do not click OK yet. Leave the window open and proceed to the next section. Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the instructions below.
  • Page 26 ® ® Installation Xerox DocuMate 4799 Turn on the scanner power. The status light comes on and flashes indicating that the scanner is receiving power. Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner.

  • Page 27: Installing The User Utility

    The default options on this window will put the shortcut icon in your Windows All Programs list in the Xerox folder. We recommend that you keep the default options on this window and just click on Next to proceed with the installation.

  • Page 28: Installing Visioneer Onetouch

    ® ® Installation Xerox DocuMate 4799 Click on Finish to close the ISIS installation complete window. Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window. Click Next on the Welcome to the OneTouch Setup Wizard.

  • Page 29: Installing Additional Applications

    ® ® Xerox DocuMate 4799 Installation Installing Additional Applications Return to the disc’s Main menu and click Install software. If a version of the software is already installed on the system, the option will be greyed out. However, if there is a newer version available on the disc or online, it will be possible to upgrade by selecting the appropriate button option.

  • Page 30: Register Your Scanner

    Press Enter on your computer’s keyboard or click the option on screen to go to the web address. ® When the Xerox scanners web page loads click on Register Your Product. Fill in the registration form, all required fields have an asterisk (*).
  • Page 31 ® ® Xerox DocuMate 4799 Installation 4-12 User Guide...

  • Page 32: 5-Loading Documents To Scan

    Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner.

  • Page 33: Unsupported Document Types

    ® ® Xerox DocuMate 4799 Loading Documents to Scan We recommend you limit the amount or completely avoid scanning documents that are in this list. • Curled, wrinkled or folded documents may cause paper jams or multiple pages being fed through the scanner at one time.
  • Page 34 ® ® Loading Documents to Scan Xerox DocuMate 4799 Hopper—the up and down arrows adjust the height of the input tray based on the amount of paper in the input tray. The scanner will automatically raise the tray during scanning, but if you regularly scan small batches of paper, you may want to keep the input tray higher to save time adjusting the height automatically while scanning.

  • Page 35: Select The Paper Path

    ® ® Xerox DocuMate 4799 Loading Documents to Scan Select the Paper Path Scanned documents can be exited to the output tray in the front of the scanner or to the straight path tray in the back of the scanner. The paper path is automatically switched when the straight path is opened or closed.

  • Page 36: Loading Documents

    ® ® Loading Documents to Scan Xerox DocuMate 4799 Loading Documents Adjust the paper guides to the width of the document you want to scan. Extend the input tray and output tray to the length of the doucment. Flip up the paper stop to make sure the paper stays in the output area as they are exited from the scanner.
  • Page 37 ® ® Xerox DocuMate 4799 Loading Documents to Scan • OneTouch Button Panel—Scanning from the on-screen OneTouch Button Panel is the same as pressing the Start/Stop button on the scanner, except you click an icon that represents the function. There are eight additional OneTouch buttons in the OneTouch Button Panel.
  • Page 38 ® ® Loading Documents to Scan Xerox DocuMate 4799 • TWAIN and WIA Interface—This option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window.
  • Page 39 ® ® Xerox DocuMate 4799 Loading Documents to Scan User Guide...

  • Page 40: 6-Scanner Options, Maintenance And Troubleshooting

    Scanner Options, Maintenance and Troubleshooting This section contains information on hardware options available for your scanner, the scanner User Utility, maintenance instructions, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner.

  • Page 41: Device Settings

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting To open the scanner hardware properties page: • Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers. Right-click on the scanner and then select Scan properties from the list. Click Yes if you are prompted by the Windows User Account Control to confirm that you want make changes to the system settings.

  • Page 42: Driver Settings

    Launch Xerox User Utility—the Xerox User Utility helps you monitor the scanner status and maintenance information. This button will be disabled if the Xerox User Utility is not installed. You can install the User Utility from the installation disc or download it from the support page for your scanner at www.xeroxscanners.com.

  • Page 43: Clearing Paper Jams

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, use the following procedure to remove the paper from the scanner. Pull on the scanner cover release and lift the lid to open the scanner.

  • Page 44: Cleaning The Scanner

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 Locate the background plates in the top and bottom of the scanner. There is a green lever attached to each background plate. The sticker on each lever indicates which way to push the lever to change between the black and white background.

  • Page 45: Cleaning The Inside Of The Scanner

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Turn off the scanner power. Using the blower brush, brush away any dust build up around the ventilation openings. Using a soft dusting cloth, wipe down the body of the scanner, input tray and exit area. Make sure that the input and exit slots in the scanner are also clean.

  • Page 46: Cleaning The Adf Rollers

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 • Use scissors to open the roller cleaning paper bag, cutting across the dotted line. Caution: The roller cleaning paper is moistened with Isopropyl rubbing alcohol. Please read and follow these precautions to ensure your safety.

  • Page 47: Reset The Roller Count In The User Utility

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to rotate in one direction only. Do NOT force the roller to rotate in the opposite direction. Forcing the roller to rotate will damage it, and cause the scanner to feed pages incorrectly.

  • Page 48: Cleaning The Paper Sensors

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 Pull on the scanner cover release and lift the lid to open the scanner. The following illustration shows the location of the glass in the scanner. Use a soft cloth to wipe clean the glass. You can use a roller cleaning paper to clean the glass plates if there is any sticky residue on the surface.

  • Page 49: Cleaning The Adf Sensors

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting • Remove the brush tip from the Blower Brush and set it aside, you will be using only the blower to clean the sensors. Cleaning the ADF Sensors Pull on the scanner cover release and lift the lid to open the scanner.

  • Page 50: Replacing The Rollers

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 Point the tip of the blower at the sensor and squeeze the blower to direct a puff of air at the sensor head to remove dust. Do this for each sensor in the scanner.

  • Page 51: Replacing The Paper Feed Rollers

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Replacing the Paper Feed Rollers Pinch the sides of the paper feed roller cover and pull it towards you to access the rollers. Rotate each roller towards you until you see the plastic arm holding it in place.
  • Page 52 ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 Pinch the plastic tab that locks the roller to the metal bar and pull the roller away from the bar. Do this for each of the rollers. Discard the rollers, they cannot be repaired or reused.

  • Page 53: Replacing The Separation Roller

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Replacing the Separation Roller Flip open the double feed prevention roller cover. Lift the roller up and out of the scanner. Discard the roller, it cannot be repaired or reused.

  • Page 54: Installing An Imprinter

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 Align the roller bar with the brackets in the roller compartment. Make sure the groove on the right side of the roller bar is aligned so that it slides in place into the U shape of the bracket.

  • Page 55: Installing A Post-Imprinter

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Insert the pins on the right side of the imprinter unit into the holes on the scanner. Angle the imprinter down into the scanner until the pins on the left side line up with the slots in the scanner.

  • Page 56: Installing An Ink Cartridge

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 While keeping the imprinter in the direction shown in the diagram below, insert the pins on both sides of the imprinter, into the slots in the scanner. Slide the imprinter unit down until it locks in place.

  • Page 57: Adjusting The Printing Position

    The vertical start position is set in the scanning interface you are using. User Utility The User Utility is a software program designed to help maintain and troubleshoot your Xerox scanner. On installation you were prompted to place an icon on your Windows desktop. If you selected yes, simply double-click on the user utility icon to open the software.

  • Page 58: Main Screen Options

    Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 Click on Xerox from the programs list. Select User Utility to open the software. If you are prompted to select a scanner, make sure your scanner is selected then click on OK. Main Screen Options This section briefly describes the options on the main interface of the User Utility.
  • Page 59 ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting • Imprinter: indicates if an imprinter is installed in the scanner, with a status of either Enable or Disable, and the type of imprinter installed. The imprinter is an optional accessory that you can purchase for the scanner.

  • Page 60: Scanner Status Message Table

    • Plug the USB cable and power cable back into the scanner. • Turn the scanner back on. If you are still unable to scan, contact Xerox Technical Support. Please refer to the Technical Support Card you received with the scanner for contact information. —...

  • Page 61: Setting Sleep Mode

    ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Error Code Message Cause Resolution — **Warning** The image sensor Clean the image sensor as described in cover in the scanner the section “Cleaning the Inside of the The scanner’s image is dirty.

  • Page 62: Shading Adjustment

    ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 When the Buzzer Setting window opens, select the option you want. Buzzer Setting—click on either On or Off to set the scanner alert sounds. Scanner alert sounds include double-page-feed detection, paper jam error, lamp errors, etc...
  • Page 63 ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Click on Start Shading to begin the shading adjustment. The shading adjustment utility will guide you through the rest of the steps. When prompted to clean the scanner click on OK to proceed only if you have already cleaned the scanner during preparation.
  • Page 64 ® ® Scanner Options, Maintenance and Troubleshooting Xerox DocuMate 4799 The scanner will pull the Shading Paper through as it sets the adjustment for the white background plate. The Now Adjusting message box will close automatically when the white background Shading Adjustment is complete.

  • Page 65: Troubleshooting

    Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, ® ® you may have selected another source for images. Make sure Xerox DocuMate 4799 is selected as the scanner.
  • Page 66 They may be interfering with the installation and OneTouch options, and you need to ® remove those other drivers and re-install your Xerox scanner. You can remove these programs from the Windows Control Panel. Please refer to the user manual provided with your other scanner hardware for instructions about removing the driver and software for that unit.
  • Page 67 ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Problem: My computer keeps giving me out of hard drive space error messages. The minimum requirement of free hard drive space is for the installation of the scanner driver and basic, low resolution, scanning.

  • Page 68: Uninstalling Your Scanner

    Windows 7 and later: Open Programs and Features Uninstalling the scanner driver: ® ® In the list of installed programs click on Xerox DocuMate 4799 driver. Click the Change/Remove or Uninstall button. Click Yes when asked to confirm that you want to remove the driver.

  • Page 69: Xerox® Documate® 4799 Specifications

    Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main Visioneer Acuity utility. Xerox® DocuMate® 4799 Specifications Scanner Specifications Document Requirements Minimum Item Size 1.9 x 2.8 inches (48 x 71 mm)

  • Page 70: Xerox® Documate® 4799 Parts List

    –32-bit or 64-bit 8 / 8.1 Scanner Drivers TWAIN, WIA, ISIS Bundled Software Visioneer OneTouch® Visioneer Acuity Module Kofax Virtual ReScan Xerox® DocuMate® 4799 Parts List Part Name Part Number Roller Excahnge Kit 70-0566-000 • Separation Roller • Feed Roller...
  • Page 71 ® ® Xerox DocuMate 4799 Scanner Options, Maintenance and Troubleshooting Part Name Part Number Roller Cleaning Paper 05-0722-000 Shading Paper 005-0724-000 or 5-0724-002 Imprinter Kit 70-0537-100 USB Cable 35-0113-000 AC Power Cord 35-0233-000 or 35-0233-001(US) 35-0235-000 or 35-0235-001 (EUR) 35-0236-000 or 35-0236-001 (UK)

  • Page 72: 7-Appendix A: Regulatory Information

    Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken. ® Changes and modifications to this equipment not specifically approved by Xerox may void the user’s authority to operate this equipment.

  • Page 73: Turkey (Rohs Regulation)

    Xerox DocuMate 4799 Appendix A: Regulatory Information A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety Xerox Corporation Oxford Road Uxbridge UBS 1HE...

  • Page 74: Canada

    ® ® Appendix A: Regulatory Information Xerox DocuMate 4799 Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C.

  • Page 75: Other Countries

    ® ® Xerox DocuMate 4799 Appendix A: Regulatory Information Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.

  • Page 76: 8-Appendix B: Compliance Information

    Product Recycling & Disposal USA & Canada ® If you are managing the disposal of your Xerox product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 77 ® ® Xerox DocuMate 4799 Appendix B: Compliance Information User Guide...

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