Error Light Troubleshooting Codes - Xerox DocuMate 3125 User Manual

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Xerox DocuMate 3125
Problem: My computer keeps giving me out of memory error messages.
An "Out of memory" message may appear when scanning long pages at higher resolutions. This
error is most often seen on older versions of Mac OS X, due to the large file size created when
scanning long pages in color or grayscale at 300 dpi or higher. If you see an out of memory error
message, please try adjusting the page length and/or scan resolution.
Problem: Images are corrupted when scanning and saving as a GIF file format.
This is a known issue when using older versions of OS X, at this time the issue has been seen on
10.6 and 10.7 but you may see this problem on other versions of OS X as well. Please use a
different file format when scanning if you are seeing corrupted image.
Problem: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See "Cleaning the Scanner" on page 2 for cleaning
instructions.
Problem: The ADF won't feed pages properly.
A dirty or worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed
at the same time. First, try cleaning the rollers as described in "Cleaning the Scanner" on page 2. If
the problem persists, the separation and/or feed rollers may need to be replaced. Please see
"Replacing the Roller Assembly" on page 6.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.

Error Light Troubleshooting Codes

Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Steady red: the scanner is busy or it is not connected to the computer.
• Blinking red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware
problems, the status light turns red and will blink a specific number of times, the status light will
blink red, and the LED flashes an "E" then the error code number.
6-10
Maintenance
User Guide