Error Light Troubleshooting Codes - Xerox DocuMate 4440 User Manual

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Xerox DocuMate 4440
Problem: The ADF won't feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See "Cleaning
Inside the Automatic Document Feeder" on page 27. If that doesn't solve the problem, the pad
assembly may need to be replaced. It is user replaceable. See "Replacing the ADF Pad Assembly"
on page 29 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The scanner reports a double feed error when there is only one page in the scanner.
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from
working properly.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper.

Error Light Troubleshooting Codes

Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Slow flashing blue: indicates the scanner is in low power mode.
• Rapid flashing blue: indicates the scanner is waking up from low power mode.
• Steady red: the scanner is busy or it is not connected to the computer.
• Flashing red: the scanner is reporting an error.
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