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EC500 User Manual page 45

Table 3. Troubleshooting checkpoints — Continued
Situation
Your name and
office caller ID are
not displayed on
the recipient's
phone when you
call from an
EC500-enabled cell
phone that is
administered to
send office caller
ID
When calling your
desk from your
EC500 phone
which sends office
caller ID, the calls
go directly to voice
mail
Possible cause(s)
The phone number you
called is not part of your
corporate telephone system
(in other words, that number
is not a valid number on the
home switch).
You may not be administered
to send office caller ID.
The switch sees the EC500
phone which sends office
caller ID as your actual desk
phone, so it appears to be
calling itself and goes directly
to coverage.
Suggested action / resolution
You can send office caller ID
only to phones within your
corporate telephone system
which share the same switch.
Office caller ID works only on
phones within your telephone
network.
Contact your system
administrator to verify proper
office caller ID administration.
Call your desk phone from a
phone other than the EC500
phone which sends office caller
ID.
Ask your system administrator
to remove the ability to send
office caller ID from that EC500
phone.
Continued on next page
Issue 4 May 2003
45