Avaya

EC500 User Manual page 43

Table 3. Troubleshooting checkpoints — Continued
Situation
Voice mail
messages are not
going to the correct
voice mail system
Possible cause(s)
EC500 cannot coordinate two
different voice mail systems.
As an EC500 user, you
decide the voice mail system
(corporate or cell) on which to
receive business messages.
Your system administrator
then adjusts the number of
rings before answering on the
corporate voice mail system,
so your preferred system will
pick up messages first.
All calls are being sent to a
coverage point (or a position
other than your corporate
mailbox).
Suggested action / resolution
Check with your cellular
service provider to verify how
many rings occur before an
unanswered call goes to
cellular voice mail. Then obtain
the same information from your
system administrator and
discuss setting your corporate
voice mail's number of rings
before answering higher or
lower, to allow the preferred
system to pick up messages
first.
There may be situations where
messages will go to a specific
system before the system of
choice can receive the
message, regardless of the
number of rings established.
For example, many Avaya™
Communications Systems offer
coverage options like "send all
calls," where a call to your
office number is immediately
sent to a covering phone; in
this case the caller would not
be able to leave a message on
your cell voice mail even if that
system is set up to receive your
EC500 messages.
Check to see if "send all calls"
is active and cancel it, if
desired.
Continued on next page
Issue 4 May 2003
43