Avaya

EC500 User Manual page 40

Checkpoints and troubleshooting
Table 3. Troubleshooting checkpoints — Continued
Situation
Calls in progress
are being lost
EC500 won't work
on my cell phone
when I'm out of the
country on
business
Feature access
codes like ACD
(automated call
distribution), CFwd
(call forward) and
SAC (send all calls)
won't work under
EC500
Incoming calls not
received on
EC500-enabled cell
phone
40
Issue 4 May 2003
Possible cause(s)
In-building or cellular network
interference; out of cellular
range.
EC500 can operate globally,
but only if you have a global
cellular coverage plan and a
dual- or tri-mode phone.
Your cell phone cannot
activate telephone switch
features, except those
accessible via an Avaya™
(non-EC500) telecommuting
service plan.
Cell phone is out of your
service area (roaming) or out
of range.
Cell phone is off or the
battery may be dead.
Suggested action / resolution
If you are in your office and
lose a call, you can pick it up
on your office phone within a
few seconds and continue the
call.
Distributed antenna systems
(DAS) reduce or eliminate
in-office interference, while
cellular network interference
usually clears up on its own.
If you don't have a global
wireless phone, rent a digital
cell phone that operates within
the local standard of the area in
which you are traveling.
Contact your system
administrator to bridge calls via
EC500 to the rental cell phone
number. Remember to have
your system administrator
remove the bridge to your
rental phone once it is no
longer being used.
If you are registered as a
telecommuting user, you can
use non-EC500 feature access
codes. See your system
administrator for information.
Calls are automatically
forwarded to voice mail.
Turn cell phone on and/or
replace/recharge battery pack.
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