Avaya

EC500 User Manual page 42

Checkpoints and troubleshooting
Table 3. Troubleshooting checkpoints — Continued
Situation
Incoming calls not
received on
EC500-enabled cell
phone (continued)
42
Issue 4 May 2003
Possible cause(s)
Cellular networks sometimes
experience network
congestion due to large call
volumes in their network.
During such times, no EC500
calls (or regular cellular calls)
can be answered on your cell
phone. Such calls are
delivered instantly to cellular
voice mail.
Switch-related issue at the
Avaya server running
Communication Manager.
Suggested action / resolution
Your calls will eventually go
through normal channels and
EC500 calls will be delivered to
your cell phone as congestion
lessens and your cellular
service provider's network has
available facilities to deliver
calls.
If network congestion is
prolonged, a possible solution
is to disable EC500, allowing
unanswered calls to be
directed to your corporate
voice mail system.
Check with your system
administrator to determine if
issue is switch-related.
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