Avaya

EC500 User Manual page 41

Table 3. Troubleshooting checkpoints — Continued
Situation
Incoming calls not
received on
EC500-enabled cell
phone (continued)
Possible cause(s)
EC500 may be disabled.
SAC (send all calls) is
activated on your office
phone and calls are going to
coverage.
Calls may be going directly to
voice mail.
Cell phone is in "sleep" mode.
Calls routed to corporate
voice mail because there
hasn't been enough time to
route through the cellular
service provider's network
and find your cell phone.
Suggested action / resolution
Enable EC500 via the standard
dialup procedure, or via an
administered feature access
button on your office
telephone.
Cancel the send all calls
feature.
Ask your system administrator
to verify that the number of
rings set before going to voice
mail is not superseding
incoming calls.
Some cell phones need to be
"woken up" before making or
receiving any calls. Try making
a call from your cell phone or
calling it directly from another
phone to "wake it up." Some-
times removing and reinserting
the battery will activate the cell
phone.
Ask your system administrator
to lengthen the number of rings
on your office phone, to allow
more time for cellular network
routing.
Continued on next page
Issue 4 May 2003
41