Avaya EC500 User Manual
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Avaya EC500 User Manual

Avaya EC500 User Manual

Avaya ec500: users guide
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Release 3 and Release 4
User's Guide
210-100-700
Comcode 700211196
Issue 3
August 2002

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  • Page 1 (& ([WHQVLRQ WR &HOOXODU Release 3 and Release 4 User’s Guide 210-100-700 Comcode 700211196 Issue 3 August 2002...
  • Page 3 • Any other equipment networked to your Avaya products Avaya does not warrant that this product or any of its networked equipment is either immune from or will prevent either unautho- rized or malicious intrusions. Avaya will not be responsible for any charges, losses, or damages that result from such intrusions.
  • Page 4 édicté par le Industrie Canada. Trademarks All trademarks identified by ®, ™ and trademarks, trademarks, or service marks, respectively, of Avaya Inc. All other trademarks are the properties of their respective owners. Ordering Information Call: Avaya Publications Center...

  • Page 5: Table Of Contents

    Contents Welcome To the New Avaya™ EC500 Extension to Cellular User ix How Does EC500 Do It? About This Guide Conventions Used in this Document Symbolic Conventions Typographic Conventions Reason for Reissue Related Documentation/Training Online Documentation UCC Administrator’s Guide Some Important Information...
  • Page 6 Maintaining Security Introduction Enabling EC500 How to Enable EC500 from your Office Telephone Network How to Enable EC500 when Out of the Office or from Your Cell Phone Disabling EC500 How to Disable EC500 from Your Office Telephone Network...
  • Page 7 Contents Appendix: Other EC500 Uses Introduction Avaya EC500 Setups Additional Ways to Enable/Disable EC500 How to Enable/Disable One EC500 Extension at a Time Glossary EC500 Pocket Reference Cards Pocket Card5 An Easy Way to Remember EC500 Information Card5 GL-1 EC500...
  • Page 8 Contents viii Issue 3 August 2002...

  • Page 9: Welcome

    With EC500, calls to your office number are extended to your cell phone, allowing you to receive work-related calls wherever you are and whenever you need to. EC500 even provides office caller ID, so you know who’s calling before you answer.

  • Page 10: How Does Ec500 Do It

    Welcome How Does EC500 Do It? The EC500 solution treats a cell phone as if it were an extension of your ® DEFINITY or Avaya™ Communications Server running MultiVantage™ software. Your System Administrator should have contacted you already to discuss how to establish your EC500 connection to best serve your needs.

  • Page 11: Conventions Used In This Document

    Conference, Transfer and #. Reason for Reissue This document supports Release 3 and Release 4 of Avaya EC500. The previous User’s Guide, issued in July 2001, supported Release 2 of the same product. This symbol precedes additional information about a topic.

  • Page 12: Related Documentation/Training

    Welcome Related Documentation/Training Related documentation: Avaya EC500 Extension to Cellular Release 2 User Guide, Issue 1, July, 2001 (210-100-700) Avaya EC500 Extension to Cellular Release 4 Installation and Administration Guide, Issue 4, July 2002 (210-100-500) Comcode 700211204 Avaya EC500 Release 3 Extension to Cellular Installation and Administration...

  • Page 13: Some Important Information

    Some Important Information Some Important Information Although EC500 supports all current cellular service standards, individual cellular coverage plans vary. Be familiar with your cellular service plan and standard cell phone operation/features before using EC500. WARNING: TAKE CAUTION WHILE DRIVING. Your wireless phone gives you the freedom and flexibility to stay in touch when you travel, but don’t let the use...
  • Page 14 Welcome Issue 3 August 2002...

  • Page 15: Chapter 1: Getting Started

    Chapter 1: Getting Started Introduction Before receiving your first EC500 call, there are some steps to take to ensure that EC500 is set up to suit your needs. Your System Administrator performs most of the preliminary setup tasks, completing a User Profile from information you provide and establishing your personal EC500 connections.

  • Page 16: User Access Codes

    Using EC500 for the First Time Once you have the EC500 Access Number and the EC500 Feature Access Codes, you are ready to enable EC500 to extend office calls to your cell phone. Enabling EC500 for First-Time Use 1. Dial the EC500 Access Number provided by your System Administrator.
  • Page 17 EC500 calls. describes how to enable and disable EC500 on a regular basis and how to change your security code as needed. And if you have questions, check 5, where we provide troubleshooting tips and answers to common user questions.
  • Page 18 Chapter 1: Getting Started Issue 3 August 2002...

  • Page 19: Chapter 2: Receiving And Making Calls

    Chapter 2: Receiving and Making Calls Introduction After enabling EC500 for first-time use, you begin receiving calls to your office number on your cell phone. This chapter provides information on receiving EC500 calls, making calls, and how EC500 interacts with your regular cellular service.

  • Page 20: Caller Identification

    EC500 is enabled or disabled. Making Calls Which Do Not Send Office Caller When your EC500 cell phone does not send office caller ID and you call parties having Caller ID, their display shows your regular cellular telephone number. Even if EC500 is enabled, the caller identification shown is that of the physical phone you are calling from and not that of your office phone.

  • Page 21: Managing Calls

    (DAS) in buildings with poor cellular reception has proven to be an effective solution. Your System Administrator should contact Avaya for details. To switch to the office phone while your cell phone is on an EC500 call: Issue 3 August 2002...
  • Page 22 This procedure applies to incoming calls picked up on an EC500-enabled cell phone, and outgoing calls if you have an EC500 cell phone which sends office caller ID. Be sure to notify the person with whom you are speaking that you will be changing phones.

  • Page 23: Chapter 3: Voice Messaging

    Your System Administrator may have discussed your voice messaging system of choice with you when setting up your EC500 profile. If you are unsure of which voice messaging system (Corporate or Cellular) will answer your EC500 calls, or if you want to change your current system of choice, contact your System Administrator for advice.

  • Page 24: Using Corporate Voice Mail To Receive Your Messages

    EC500 and Your Corporate Voice Messaging System If you have an EC500 cell phone which sends office caller ID, messages left by an EC500 user on your Corporate voice messaging system are identified by the EC500 caller’s office number, provided EC500 and your Corporate voice messaging system use the same telephone server (switch).

  • Page 25: Preventing Messages From Automatically Going To Cellular Voice Mail

    To prevent work-related calls from being automatically routed to your Cellular voice mail system, disable EC500 before shutting off your cell phone. Incoming calls to your office number will then be routed to your Corporate voice messaging system, while personal calls will continue to be picked up by your Cellular voice mail system.
  • Page 26 Chapter 3: Voice Messaging Issue 3 August 2002...

  • Page 27: Chapter 4: Enabling/Disabling Ec500 And Maintaining Security

    After enabling EC500 for the first time, follow the guidelines and procedures in this chapter to enable/disable your cell phone on a regular basis. You enable EC500 when you want to answer calls placed to your office number on your cell phone (for example, while you are out of the office during business hours).

  • Page 28: How To Enable Ec500 When Out Of The Office Or From Your Cell Phone

    Enable procedure from Step 1. If you still do not receive a confirmation tone, contact your System Administrator for assistance. Once you’ve enabled EC500, incoming calls placed to your office number ring on your cell phone. Unanswered calls are sent to your preferred voice messaging system.

  • Page 29: Disabling Ec500

    Disabling EC500 Disabling EC500 Use the procedures that follow to disable EC500 from any phone within your office or from any Touch Tone phone. To disable specific EC500 extensions, see the procedure in the Appendix titled When and how often to disable EC500 is dependent upon each individual user, although you should disable EC500 before turning your cell phone off, when entering an area where there is no cellular coverage, or when roaming.

  • Page 30: How To Disable Ec500 When Out Of The Office Or From Your Cell Phone

    Most DEFINITY or Avaya Communications Server running MultiVantage software users are assigned Station Security Codes for their office phone to prevent unauthorized use. If you did not have one at the time your EC500 user profile was established, your System Administrator assigned you a default code, to cover both your office phone and EC500.

  • Page 31: Changing Your Station Security Code

    2. If you are performing this procedure from an extension other than your office phone, enter your office phone’s Extension Number. If you are performing this procedure at your office phone (or from your EC500 cell phone which sends office caller ID), skip this step and go to Step 3.
  • Page 32 Chapter 4: Enabling/Disabling EC500 and Maintaining Security 6. Press the # button on your phone. 7. Enter the new Station Security Code. 8. Press the # button on your phone. You hear a confirmation tone indicating your security code has been changed.

  • Page 33: Chapter 5: Checkpoints And Troubleshooting

    Chapter 5: Checkpoints and Troubleshooting Introduction EC500 users sometimes have questions regarding interaction between EC500, their cell phone and their office phone. This chapter provides usage tips and answers to common user questions. If you have a question that does not appear here as a checkpoint, contact your System Administrator and/or Cellular Service Provider for assistance.
  • Page 34 Then contact your System Adminis- trator to bridge calls via EC500 to the rental cell phone number. Upon returning to the office, have your System Administrator remove the bridge to your rental phone.
  • Page 35 Your calls will eventually go through normal channels and EC500 calls will be delivered to your cell phone as congestion lessens and the Cellular Service Provider’s network has available facilities to deliver calls.
  • Page 36 Voice mail EC500 cannot coordinate two messages are not different voice mail systems. going to the correct Each EC500 user chooses to voice messaging receive business messages system via Corporate or Cellular voice mail; the System Administrator then sets a...
  • Page 37 Cellular voice mail, the best course of action is to disable EC500 for a short time period. If you do not mind unanswered calls being delivered to your Cellular voice...
  • Page 38 Call your desk phone from a different phone (one other than the EC500 phone which sends office caller ID). Ask your System Administrator to remove the ability to send office caller ID from that EC500 phone. Continued on next page...

  • Page 39: Avaya Ec500 Setups

    EC500. Avaya EC500 Setups EC500 provides the ability to operate a cellular or other remote telephone as a standard, Caller ID-enabled telephone connected directly to the Avaya Communications Server. Depending on your in-house telephone system and your specific business needs, there may be different setups available for EC500 users.
  • Page 40 — one primary office number extension, — two EC500 lines to the cell phone (the second line can be answered via your Cellular Service Provider’s “call waiting” feature), — two EC500 lines for the home office or other phone (the second line can be answered via your service provider’s “call waiting”...

  • Page 41: How To Enable/Disable One Ec500 Extension At A Time

    Station Security Code(s). Perform this procedure from any Touch Tone phone. 1. If you are enabling or disabling EC500 using a phone that is part of your office telephone system, skip this step. Otherwise, dial the EC500 Access Number provided by your System Administrator.
  • Page 42 Appendix: Other EC500 Uses 8. If you have another EC500 extension you want to enable or disable (for example, to enable/disable call waiting), repeat this procedure in its entirety and enter that extension number in Step 3 and the associated Station Security Code in Step 5.
  • Page 43 The extension number to which the cell phone (or other remote phone) is mapped (bridged). It is not always necessary for a user to be aware of the actual EC500 extension number, since it is usu- ally bridged to the office number. When EC500 is enabled, office calls are extended to the mapped cell phone (or other remote phone).
  • Page 44 Call Waiting. Standalone Setup EC500 setup that allows a single phone (cell or other) to be used as a member of a hunt group or coverage group. Standalone users are called AWOH (Admin Without Hardware) users.
  • Page 45 A software application that consolidates voice, email and fax messages into one mailbox. When combined with EC500, provides a text message via the cell (or other remote) phone’s display screen to notify users of messages in their Corporate voice messaging system. Applies only to EC500 users with Unified Messenger’s “Notify Me”...
  • Page 46 Glossary GL-4 Issue 3 August 2002...
  • Page 47 EC500 Pocket Reference Cards An Easy Way to Remember EC500 Information Record the information your System Administrator provides on the card(s) below. Then cut the card(s) out and keep with your cell phone. EC500 User’s Pocket Card Work or Office Extension:____________...
  • Page 48 EC500 Pocket Reference Cards EC500 Pocket Card Issue 3 August 2002...

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