Avaya

EC500 User Manual page 44

Checkpoints and troubleshooting
Table 3. Troubleshooting checkpoints — Continued
Situation
Voice mail
messages are not
going to the correct
voice mail system
(continued)
44
Issue 4 May 2003
Possible cause(s)
Cellular networks sometimes
experience congestion due to
a high volume of call activity
in the cellular network. Due to
congestion in the cellular
network, your cellular service
provider may not have
enough available channels to
deliver cellular calls (as well
as EC500 calls) to your cell
phone. Therefore, your calls
are instantly delivered to your
cellular voice mail.
All office phone lines may be
in use (busy, active) causing
calls to be delivered directly
to corporate voice mail.
Cellular service may not be
available in the area in which
you are currently located,
causing voice messages to
be sent automatically to your
cellular voice mail rather than
your corporate voice mail
system.
Suggested action / resolution
As congestion lessens, calls
will eventually be able to travel
through their normal cellular
channels and then be delivered
to your cell phone.
If this congestion period is
longer than normal, and you do
not want unanswered calls
delivered to your cellular voice
mail, consider disabling EC500
for a short time period.
If you do not mind unanswered
calls being delivered to your
cellular voice mail, remember
to check your cellular voice
mail from time to time to see if
any business call messages
have been left.
Delivery of messages when all
lines are in use (or when
cellular service is not available)
is a temporary condition; when
lines (or cellular service)
become available, the
preferred voice mail system will
resume pick-up.
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