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Page 8 - Introduction to the iContact Interface
Introduction to the iContact Interface
The iContact interface displays multimedia contacts waiting in queue for treatment and
the tools required to respond to those contacts.
Multimedia contacts appear in the Inbox. Contacts can be identified as to type of
media, sender, time of arrival and content. When a contact is selected for response,
the corresponding Content Window opens up providing the detailed contact information
required for intelligent contact handling.
The icons and menu commands enable you to view information and perform common
tasks including dialing, follow up rescheduling, accepting and rejecting contacts.
Menu bar
The Menu bar provides access to 3 menus:
File Menu
Commands
New
Request
Accept
Reject
Close
Exit
View Menu
Command
Hide Tool Text
Properties
Help Menu
Command
Content
About
Page 8 - Using iContact
Introduction to the iContact Interface
Descriptions
Brings up Outlook e-mail, contact address book, task list, and calendar
appointments features.
Provides the next contact for response treatmen.t
Opens the selected contact for treatment.
Rejects the selected contact and returns it to the queue.
Closes the current contact with a selected interaction result.
Exits the iContact interface ending the program.
Description
Hides/Shows toolbar icon descriptions.
Properties define the various modes in which you handle media contact
requests and view activities within your workgroup in iContact.
Description
Provides access to on-line Help.
Provides MMM Software information
MultiMedia Module iContact Manual
40DHB0002UKDB – Issue 2 (04/2003)
Using iContact
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