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Using iContact
Inbox
This window displays information regarding the contact requests waiting for treatment
for each media type assigned to you. The Inbox displays media type, sender, arrival
time, content and phone number, if provided. The fields vary from one contact media to
another. The inbox shows either a single or multiple records depending on the contact
mode that has been selected. In the example below, information is provided on records
currently waiting in the e-mail contact media queues.
Media Status
As iContact is a workgroup enabled application you may be sharing interaction
management responsibilities with other members of your team.
The left hand column contains icons that depict the current treatment status of an
interaction. An explanation of each status appears below:
Status
Closed Envelope (Yellow)
Envelope Open. (White
background)
Envelope Open. (Yellow
background)
Red Flag
Blue Flag
Envelope Flap Red
People Icon
MultiMedia Module iContact Manual
40DHB0002UKDB – Issue 2 (04/2003)
Introduction to the iContact Interface - Page 11
Description
No other users have touched interaction. Available for
response.
Another user has opened interaction.
Interaction you are opening.
Denotes a contact that has been rescheduled and is not
yet due. The contact cannot be opened until it is due.
Denotes a contact that has been rescheduled and ready
to be processed.
Interaction has been handled and closed by you or
another user. Screen has not been refreshed.
Interaction you have accepted, currently in progress.
Introduction to the iContact Interface
Using iContact - Page 11
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