Toshiba Strata CIX40 General Description Manual page 175

Station Hunting
The overflow destination can be a station hunting pilot or member. The system selects an idle
station from the Station Hunting group and terminates a call. If no idle station is found in the
station hunting group, the system camps on the call according to the station hunting specifications.
Offhook Call Announce (OCA), Handset Offhook Call Announce
Even if automatic OCA is set at the originator terminal and the overflow destination is set to allow
OCA, the overflowed call does not use OCA.
Private Networking
The overflow destination can be a station in another node. However, if the overflow destination is
an UCD pilot in another node and all agents are in logout, DND or Make Busy state, the call does
not overflow and stays in the queue.
Multiple Calling
If a UCD pilot is a member of a Multiple Calling Group (MCG), the call does not terminate at the
UCD agent. If all members are UCD pilots in a MCG, the caller hears ROT.
Door Phone
If a door phone call comes to UCD, it terminates to an UCD agent according to the hunting rule
even if the agent is not logged in.
Class of Service
Call is queued to UCD, even if caller's Class of Service does not allow the camp on.
Lost Call Treatment
If a Lost call comes to UCD, it terminates to an UCD agent according to the hunting rule even if
the agent is not logged in.
Intercept
If UCD is assigned as the intercept position, the call terminates to UCD agent according to the
hunting rule even if the agent is not logged in.
Phantom DN
If the phantom DN is assigned to the UCD group, Login/Logout and DND are controlled by the
owner of the phantom DN. When the owner logs in, the call can be terminated at phantom DN. If
this DN appears on multiple phones, it will ring all phones. However, if no owner is assigned to the
phantom DN, the call cannot be terminated at the phantom DN.
Music on Hold
If a UCD call is camped on to the overflow destination, the caller hears MOH programmed for the
overflow destination. When a UCD call is in the UCD queue, the caller hears MOH programmed
for the UCD group.
Strata CIX General Description 12/07
Features
Uniform Call Distribution
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