Direct Inward Dialing (Did); Dialed Number Identification Service (Dnis) - Toshiba Strata CIX40 General Description Manual

Direct Inward Dialing (DID)

System Availability: Strata CIX100, CIX200 and CIX670
This feature allows external callers to dial directly to individual extensions or groups of telephones
without intervention by an operator, IVR or auto attendant. Each incoming DID number, which is
sent to the CIX on a DID line from the CO, can be routed individually to an extension, pooled or
group line button, ACD group, maintenance modem, external page, night bell, voice mail box, or
back out over the public or private telephone network. DID routing assignments can change
automatically when the system switches between the Day and Night Modes.
DID numbers can vary between 1~7 digits in length for each DID line group. Each DID number
can be assigned to 1 of 15 possible music-on-hold sources.
DID service is provided by DID analog, T1 or ISDN line interfaces.

Dialed Number Identification Service (DNIS)

System Availability: Strata CIX100, CIX200 and CIX670
DNIS lines receive 800- and 900-type telephone calls that provide the number the caller dialed to
reach the Strata CIX. The Strata CIX translates the DNIS number into a name that displays on the
telephone's LCD. This allows the user to identify where the call is coming from and the purpose of
the call before the call is answered.
The DNIS Name/Number routes calls to specific telephones, departments or ACD groups. When
the call is ringing and after it is answered, the DNIS Name/Number displays on the telephone's
LCD. The name and number display can also be sent to an agent computer to be used by a CTI
application.
Applications include sending DNIS calls to a group of agents that take orders for a number of
different companies and products. The agents know how to answer the calls from the DNIS
display. Using DNIS capabilities allows one group of lines to be used to serve multiple
applications. DNIS service is provided by DID analog, T1 or ISDN line interfaces and provides the
same call routing options and destinations as DID calls.
Strata CIX General Description 12/07
Features
Direct Inward Dialing (DID)
115