Chapter 9 - Call Manager Basics - Toshiba IP EDGE User Manual

Call Manager Basics
IPedge UG 11/11
The IPedge Call Manager works with Net Server to provide a powerful "PC-
Phone" to enhance productivity for telephone users.
The Call Manager is designed to run on a PC with Microsoft® Windows XP,
Windows Vista, Windows Server 2003, Windows Server 2008, or Windows 7
operating systems connected to a standard TCP/IP network with the Net Server.
The Net Server must be installed with the proper software license(s) for Call
Manager to operate correctly. Call Manager will operate in Demo Mode if the
appropriate licenses are unavailable. Demo mode lets you use the software for
Demonstration purposes only for a limited period of time.
There are two levels of IPedge Call Manager:
Call Manager Standard version is free to all users of the IPedge system. The
•
license (I-CM-STD1) for Call Manager Standard is included in the user license
bundle at no additional charge.
Call Manager Advanced version provides enhanced functionality, including full
•
Unified Communications (UC). Purchase Call Manager Advanced license
(I-CM-1) when full UC capabilities are required.
All Call Manager user features are described. They may or may not work
Note:
depending on the license.
Call Manager provides the following major functions:
It allows you to place, answer, handle, view, and manage phone calls using
•
your computer screen, keyboard, and mouse.
Using the VoIP Audio capabilities can provide a complete speech path when
•
using a PC with the proper speech component support.
Rules and actions can be set up to automatically activate when calls arrive
•
even while you are away.
It can easily interface with many popular programs (like Microsoft Outlook,
•
Goldmine, ACT, etc.). This allows you to dial from and "screen-pop" into these
programs or the Internet / Intranet.
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