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Contents
Chapter 14 - Personal Call Handler
Action Variables ................................................................................................................................ 152
Call Variables..................................................................................................................................152
System Variables ............................................................................................................................154
Exporting Actions ............................................................................................................................155
Importing Actions ............................................................................................................................155
Testing Actions ...............................................................................................................................156
Personal Call Handler ....................................................................................................................... 157
Creating Personal Call Handling Rules............................................................................................. 158
Like Matches ..................................................................................................................................... 165
Unlike Matches.................................................................................................................................. 165
Export Rules...................................................................................................................................... 166
Importing Rules ................................................................................................................................. 166
Dialing from within Outlook ............................................................................................................... 167
Incoming Calls................................................................................................................................... 167
While on a Call .................................................................................................................................. 168
Integrating with Outlook Calendar..................................................................................................... 169
Create Actions to set and clear the DSS Message.........................................................................169
Create Personal Call Handler Rules ...............................................................................................170
The Final PCH Rules ......................................................................................................................170
Contacts ............................................................................................................................................ 171
Sorting Entries ................................................................................................................................171
Searching Entries ...........................................................................................................................171
CIX Directory ..................................................................................................................................172
Personal / Speed Dial Directory......................................................................................................173
Presence Viewer.............................................................................................................................173
History ............................................................................................................................................... 176
ACD Viewer....................................................................................................................................... 180
Logging In or Out ............................................................................................................................181
ACD Group Status ..........................................................................................................................183
Notifications ....................................................................................................................................184
CM LCD ..........................................................................................................................................185
Miscellaneous .................................................................................................................................186
Using ACD Viewer ..........................................................................................................................186
Requesting Supervisor Help ...........................................................................................................189
Chat................................................................................................................................................... 190
Chat Operation ...............................................................................................................................190
Using Chat Messaging....................................................................................................................190
To Send a Broadcast Message ......................................................................................................193
Chat Feature Operation ..................................................................................................................195
Response Buttons ..........................................................................................................................196
Personal Groups .............................................................................................................................197
Whiteboard Operation.....................................................................................................................198
Whiteboards Setup .........................................................................................................................199
Configuring Chat .............................................................................................................................200
Interfacing with Other Programs .....................................................................................................204
Format of the DDE Command Interface .........................................................................................205
6
TOSHIBA
IPedge UG
11/11
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