Call Manager; Call Manager Standard - Toshiba ID EDGE Description

Call Manager

Call Manager (CM) is a powerful unified communications tool, a PC soft phone designed to
enhance productivity for mobile and office users.
The Call Manager application runs on a PC with Microsoft® Windows XP, Windows Vista, the
Terminal server on Windows Server 2003 ~ Windows Server 2008 R2, or Windows 7 operating
systems.
There are two levels of IPedge Call Manager:
• Call Manager Standard version is free to all users of the IPedge system. The license (I-CM-
STD1) for Call Manager Standard is included in the user license bundle at no additional charge.
• Call Manager Advanced version provides enhanced functionality, including full Unified
Communications (UC). Purchase Call Manager Advanced license (I-CM-1) when full UC
capabilities are required.
ACD customers and/or Network Call Manager customers must purchase the full featured Call
Manager Advanced as the Call Manager Standard is not supported under this environment.
Call Manager clients connect to the Net Server running on the IPedge system with the appropriate
license (I-CM-1/I-CM-V1) on IPedge. When Call Manager is used with ACD or Unifier, it must
connect to the external server with ACD or Unifier with the appropriate license (LICMAS-
NETSEAT) for the server.

Call Manager Standard

Call Manager Standard provides the following major functions:
• Call control support (dial,
answer, transfer, with drag and
drop operation)
• 9 configurable buttons for any of
the following features:
• DSS/BLF (status display)
• Feature access code
• Run Program
• Speed Dial
• System/PBX Command
• Web URL
• LCD View
• Dialing from Microsoft Outlook Contacts
IPedge General Description 01/12
Unified Communications
Call Manager
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