Superq Service; For Superq Manager And Superq Monitor Clients - Altigen SuperQ Manual

Is a java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple maxcs acm systems
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Note: Do not select "default" as the codec type. This would cause
remote call failure.

SuperQ Service

SuperQ Service is an automatic startup service running as a background
process for SuperQ. This service is controlled by AltiGen Java Services
Manager. To stop or start the service, or to change SuperQ Service
properties, go to AltiGen Java Services Loader, located at Start >
Programs > AltiGen Java Services Loader > AltiGen Java Services
Manager.
If SuperQ Service is stopped, all calls to the SuperQ will follow the
Application Extension Configuration's application failover plan.
For SuperQ Manager and SuperQ Monitor
Clients
To install SuperQ Manager or SuperQ Monitor, run the Setup program and
follow the installation instructions as they appear on the screen. In the
Custom Setup screen, install SuperQ Manager and Super Queue
Monitor on the system.
6 AltiGen SuperQ Manual

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