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Appendix C
Technical Support Fax Order
Incident Summary
Name _______________________________ _ ___________________________________
Company ____________________________ _ ___________________________________
Address _____________________________ _ ___________________________________
City ____________________State/Province____________ Zip/Postal Code __________
Country _______________________ Phone______________________ Fax _________
Model number of Allied Telesyn product I am using _____________________________
Firmware release number of Allied Telesyn product _____________________________
Other network software products I am using (e.g., network managers)
____________________________________ _ ___________________________________
Brief summary of problem ______________ _ ___________________________________
____________________________________ _ ___________________________________
Conditions (List the steps that led up to the problem.) ___________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
____________________________________ _ ___________________________________
Detailed description (Please use separate sheet)
Please also fax printouts of relevant files such as batch files and configuration files.
When completed, fax this sheet to the appropriate ATI office. Fax numbers can be found
on page 99.
95
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