Transferring To An External Number; Using Reverse Transfer; Forwarding Calls; Manual Call Forwarding - Mitel INT4000 User Manual

Answering and Placing Calls

Transferring to an External Number

1.
2.
3.
If the number is busy, there is no answer, or the transfer is refused, press the flashing button to
return to the caller.

Using Reverse Transfer

The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or
holding at another endpoint. For example, if the attendant transfers a call to you but you have
stepped away from your endpoint, you can pick up the call using another endpoint.
To answer a call ringing or holding at another endpoint:
1.
2.

Forwarding Calls

With the Forwarding feature, you can have calls follow you (for example, forwarded to a cell
phone), or you can redirect calls to a voice mail or other extension.

Manual Call Forwarding

Manual call forwarding allows you to send incoming calls to another extension number. You can
even forward calls to external numbers, if your endpoint is programmed to allow this.
To forward calls:
1.
Page 20
Press .
XFER
Select an outgoing line and dial the desired telephone number.
Wait for an answer, announce the call, and then press
Press or lift the handset and dial
TALK
Dial the extension or hunt group number where the call is ringing or holding. You are
automatically connected to the call. (See "Working in Hunt Groups" on
information about hunt groups.)
If the Group Call Pickup feature is enabled, you can pick up a call ringing
NOTE
at any station in a hunt group by dialing the hunt group's extension number.
Dial one of the following feature codes:
•
(Call Forward All Calls): All incoming calls are forwarded without
3 5 5
ringing at your endpoint.
•
(Call Forward If No Answer): All incoming calls are forwarded if they
3 5 6
are not answered before a timer expires.
NOTE Only the System Administrator can adjust this timer.
•
(Call Forward If Busy): When your endpoint is busy, all incoming calls
3 5 7
are forwarded without ringing at your endpoint.
•
(Call Forward If No Answer or Busy): All incoming calls are
3 5 8
forwarded if your endpoint is busy or if you do not answer, as described above.
.
TALK
.
4
Mitel ® INT4000 User Guide – Issue 6, December 2008
page 41 for more