Troubleshooting; Before You Begin; Checks And Verifications - HP Data Protector A.06.11 Integration Manual

Troubleshooting

This section lists general checks and verifications plus problems you might encounter
when using the Data Protector Exchange Single Mailbox integration. Start at
"Problems" on page 148. If you cannot find a solution there, perform general checks
and verifications.
For general Data Protector troubleshooting information, see the HP Data Protector
troubleshooting guide.

Before you begin

• Ensure that the latest official Data Protector patches are installed. See the online
Help index: "patches" on how to verify this.
• See the HP Data Protector product announcements, software notes, and references
for general Data Protector limitations, as well as recognized issues and
workarounds.
• See http://www.hp.com/support/manuals
versions, platforms, and other information.

Checks and verifications

If your configuration, backup, or restore failed:
• Ensure that the following directories exist on the Data Protector Cell Manager:
Data_Protector_home\config\server\barlists\Mailbox
Data_Protector_home\config\server\barschedules\Mailbox
• Examine errors reported in
Data_Protector_home\log\debug.log on the Exchange Server system.
Additionally, if your backup or restore failed:
• Ensure that the Cell Manager is correctly specified on the Exchange Server system:
ensure that a value entry with the name CellServer and the value "Cell
Manager" exists under the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\OpenView\OmniBack
II\Site
• Examine errors logged in the Windows Event log.
Additionally, if your backup failed:
for an up-to-date list of supported
Integration guide for Microsoft applications 147