Before You Begin; Checks And Verifications; Problems - HP Data Protector A.06.11 Integration Manual

For general Data Protector troubleshooting information, see the HP Data Protector
troubleshooting guide.

Before you begin

• Ensure that the latest official Data Protector patches are installed. See the online
Help index: "patches" on how to verify this.
• See the HP Data Protector product announcements, software notes, and references
for general Data Protector limitations, as well as recognized issues and
workarounds.
• See http://www.hp.com/support/manuals
versions, platforms, and other information.

Checks and verifications

If your configuration, backup, or restore failed:
• On the client system, examine system errors reported in the debug.log located
in Data_Protector_home\log.
• Check if you can do a filesystem backup and restore on the problematic client.
For information, see online Help.
• For each client in the SPS farm, ensure that the Data Protector Inet service is
running under a Windows domain user account that is in the Windows
Administrators group.
Additionally, if your configuration or backup failed:
• Ensure that the SPS Server and SQL Server instances are online.
Additionally, if your backup failed:
• Check the configuration of the SPS farm as described in
configuration" on page 77.

Problems

Problem
Restore of a portal fails
If the Site databases (portal_name_SITE, portal_name_SERV,
portal_name_PROF) of a portal are deleted or corrupted, SPS Server may lock
the configuration database, which prevents you from restoring the portal (and the
Site databases).
94 Integrating Microsoft SharePoint Portal Server and Data Protector
for an up-to-date list of supported
"Checking the