Before You Begin; Checks And Verifications; Backup Problems - HP Data Protector A.06.11 Integration Manual

Before you begin

• Ensure that the latest official Data Protector patches are installed. See the online
Help index: "patches" on how to verify this.
• See the HP Data Protector product announcements, software notes, and references
for general Data Protector limitations, as well as recognized issues and
workarounds.
• See http://www.hp.com/support/manuals
versions, platforms, and other information.

Checks and verifications

• On the application and backup systems, examine system errors reported in:
Data_Protector_home\log\debug.log

Backup problems

Problem
Microsoft Exchange Server 2003 writer backup failed
When you start a backup of a Microsoft Exchange Server 2003 Writer, the following
error is displayed:
[MAJOR]: Writer 'Microsoft Exchange Writer' failed to prepare files
for backup.
The reason may be the failure of the previous backup and, due to a Microsoft
Exchange Server 2003 issue, the Exchange Server Writer could not perform a proper
cleanup.
Action
Restart the Information Store.
For more information, see the web page
en-us.
Problem
Microsoft Exchange Server 2003 aborts the backup if the shadow copy creation takes
over 20 seconds
206 Integrating Microsoft Volume Shadow Copy Service with Data Protector
for an up-to-date list of supported
http://support.microsoft.com/kb/945424/