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6 Troubleshooting HP APA
This chapter contains a diagnostic map to help you solve problems that might occur when you
use HP APA. Use this chapter with the appropriate HP and third-party switch documentation
to solve as many problems as possible at your level.
Operation
Network problems can occur for a number of reasons. The diagnostic map in this chapter help
you to isolate the problem. The following figure explains how to use the diagnostic map:
The left-hand column
asks questions about
the status of specific
events that occur as
you use the system.
After you isolate the problem, the map refers you to other chapters for instructions on using the
various problem solving tools and utilities. The map also refers you to other manuals for more
complete diagnostic information for particular devices and software products.
You might experience problems that are not documented in this manual when you use the HP
APA software with other products. See the documentation for the other products for additional
information.
Getting started
Before you start troubleshooting, ensure that the communications hardware is ready for use.
Verify the following:
•
The system's physical cable connections (the Ethernet connection and the transceiver
connection) are properly installed. See the documentation for your system and the NIC.
•
Event logging is enabled in order to monitor network events. For information about the
Network Tracing and Logging (NetTL) tool, see
For information about logging messages to syslog, see
file" (page
Also see the product release notes for up-to-date information on known problems.
Solving HP APA problems
System on?
YES
43).
Turn on the power to your system. See the system manual for your
system's startup procedure and any problem solving information.
NO
The right-hand column
diagnoses negative
responses to those
questions.
"nettl tracing and logging tool" (page
"Logging messages to the syslog.log
81).
Operation
57
- Quick Links:
- Configuring Apa
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Troubleshooting
