3Com VCX V7122 SIP User Manual page 136

Solutions to Common Problems
Table 27
Problem Possible Cause
INI file was not TFTP Server down
loaded
TFTP Server did not get the request
VCX V7122/SIP did not request the
file from your TFTP
TFTP Server bug
BootP sent to the wrong TFTP
Server address to the Gateway
INI file does not exists in default
directory of TFTP
Wrong INI file name
TFTP have too short timeout
Wrong INI file INI file is not in the correct position
loaded
INI file corrupted
BootP reply Other BootP Servers contain MAC
from wrong address of Gateway
BootP Server
136
Solutions
Check if TFTP Server working.
Check this in its log.
Check in SysLog printout that the TFTP Server IP
address is the one that the Gateway is trying to use.
Try to restart TFTP Server.
Check in the SysLog printout that the address is of
used TFTP.
Check default directory of TFTP Server and check
that INI file exists there.
Verify in windows explorer that file extensions are
displayed and the INI file is not by mistake
XXX.ini.ini.
Verify that extension INI is in lowercase letters.
Verify that INI file name does t contain space(s).
Verify that:
Timeout = 2 seconds
# of retransmission = 10
Old INI file was probably loaded. Check which INI
file was loaded. This can be performed using
SysLog printout. The Gateway displays contents of
INI file before it began.
Check INI file syntax.
Check that only your BootP Server contains VCX
V7122/SIP MAC address.
3Com VCX V7122/SIP VoIP Gateway User Manual