Reporting Shipment Damage; Returning Equipment; Using Anti-Static Protection - Fujitsu TeamPoS 3600 Series Installation & Maintenance Manual

PoS
Team 3600 Series
4.2

Reporting Shipment Damage

If any damage is detected, it is both the recipient's and the carrier's responsibility to note the
damage. Follow all applicable policies and procedures for notifying the carrier,
management, and Fujitsu of the damage, and for filing damage claims.
Please note that all components are packaged separately. Keep the packaging in case it is
necessary to return any of the components.
4.3

Returning Equipment

All equipment returned to the factory must be packed in either the original container or a
substitute container of equal strength and durability. Packing material, about 76.0 mm (3.0
inches) thick, should surround all protruding edges, switches, and surfaces. Parts shipped
in a package separate from the unit must also be repacked and included in the return. Each
return must include the following information:
•
Description of the equipment defect
•
RMA number (received from Customer Care representative)
•
Order number
•
Date received
•
Name, address, and phone number of the person making the return
When returning whole unit
container is not adequate for non palletized shipments. Use the individual shipping
container that you received the replacement controller in or package the unit in the original
shipping container in a larger container with suitable packaging material. Damage caused
by an inadequate shipping container will be the responsibility of the customer.
It is also very important that when returning controllers to restore them to their factory
configuration, Fujitsu cannot guarantee that additional components and accessories
returned with the controllers, such as memory, CD drives, add-in cards, etc. will be
returned. If the returned configurations are missing items, such as memory, CD drives,
add-in cards, etc. the customer will be charged the cost of returning the controller to its
original factory condition.
4.4

Using Anti-static Protection

When installing and disassembling equipment, one must follow anti-static protection
procedures. All controllers, terminals, peripherals, and boards are susceptible to damage
due to electrostatic discharge. Insufficient anti-static protection when handling boards
causes failure, degraded operation, and reduced reliability.
Caution: Avoid touching connector pins on data cables or units. Touching
D900000338
PoS
Team 3600 Series
exposed connector pins could cause a discharge into the circuitry
resulting in failed components.
Issue 3
controllers, the original shipping
Site Preparation
4-2