Calling - Polycom SoundStation IP 7000 Integration Manual

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Calling

Symptom
Voice calls are not coming to the
SoundStation IP 7000 phone.
There is a dial tone, but the call is
not going through.
18
Problem
The call type is not set correctly.
There is a faulty connection
between the SoundStation IP
7000 phone and the Polycom
HDX system.
Corrective Action
Ensure that the Polycom HDX system has
an active voice interface installed and it is
listed as the first interface. Refer to the
Administrator's Guide for Polycom HDX
Systems at
http://www.polycom.com/videodocumenta
tion.
Do one of the following:
Check the cabling.
•
Ensure both the Polycom HDX system
•
and the SoundStation IP 7000 can
"see" each other. On the Polycom
HDX system, go to System > System
Information. On the phone, press the
key
, and then select Settings >
Menu
Advanced > Admin Settings >
Voice Call Type.
Do one of the following:
Ensure that the Polycom HDX system
•
has an active voice interface installed
and it is listed as the first interface.
Ensure that the Polycom HDX
•
system's active voice interface is
connected to an active network.
Verify the call type:
•
Press , and then select
Settings > Advanced > Admin
Settings > Voice Call Type.
When prompted for the administrative
password, enter 456.
The Voice Call Type menu appears.
Verify that the call type is set to Auto.
Setting to HDX Preference should
not be necessary. Press the Select
soft key if you change the selection.