Qlogic SANsurfer iSCSI HBA Manager User Manual page 106

7 – Troubleshooting
Troubleshooting Problems and Solutions
Table 7-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)
Problem
SANsurfer iSCSI HBA Man-
ager user interface does not
find or show any HBAs.
SANsurfer iSCSI HBA Man-
ager user interface does not
find or display any devices.
SANsurfer iSCSI HBA Man-
ager user interface reports
that the HBA device driver is
invalid or incorrect.
Unable to find SANsurfer
iSCSI HBA Manager user
interface help system.
7-6
Cause: An iSCSI HBA is not installed.
Solution: Install a QLogic QLA4xxx HBA.
Cause: The current QLogic iSCSI driver is out of date and does not
support the installed newer-generation iSCSI card. This is common with
drivers that are shipped with the operating system.
Solution: Download the latest version of the QLogic iSCSI driver for
our operating system from the QLogic Web site at www.qlogic.com.
Cause: The current version of SANsurfer iSCSI HBA Manager is out of
date and does not support the newer generation iSCSI card installed.
Solution: Download the latest version of SANsurfer iSCSI HBA Man-
ager from the QLogic Web site at www.qlogic.com.
Cause: An iSCSI HBA driver is not installed or an incorrect HBA driver
is installed.
Solution:
Verify that the iSCSI HBA driver is installed (see
HBA Driver is Installed" on page
Verify that the appropriate operating system driver is loaded. Refer
to the readme.txt file for supported operating system drivers.
Verify that the iqlremote agent is running on the local or remote host.
Check agent logs for any problems while querying information (see
"Using Debug to Trace User Interface and Agent Activity" on
page 7-14).
Cause: The devices were not configured and saved using the SAN-
surfer iSCSI HBA Manager user interface nor Fast!UTIL.
Solution: For information about setting up connections to devices
using the SANsurfer iSCSI HBA Manager user interface, see the help
topic, Configuring Targets.
Cause: An incorrect or unsupported operating system driver is
installed.
Solution: Refer to the readme.txt file for a list of supported operat-
ing system drivers.
Cause: The path to the browser is not correctly specified.
Solution: In the SANsurfer iSCSI HBA Manager main window Help
menu, click Set Browser Location to specify the path (see
the Help Browser" on page
page 3-5 for supported browsers.
Cause and Solution
7-12).
5-9). See "Software Requirements" on
S
"Verifying That the
"Specifying
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