Qlogic SANsurfer FC HBA Manager User Manual page 118

9 – Troubleshooting
Troubleshooting Problems and Solutions
Table 9-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)
Problem
SANsurfer FC HBA Manager
user interface cannot discon-
nect from a remote host.
SANsurfer FC HBA Manager
user interface does not find or
show any HBAs.
SANsurfer FC HBA Manager
user interface does not find or
display any devices.
SANsurfer FC HBA Manager
user interface reports that the
HBA device driver is invalid or
incorrect.
Unable to find SANsurfer FC
HBA Manager user interface
help system.
SANsurfer FC HBA Manager
user interface does not auto-
matically refresh.
9-6
Cause: The qlremote agent service has stopped or is unable to estab-
lish a network link.
Solution:
Verify that the remote host is running the qlremote agent. See
fying that qlremote is Installed and Running" on page
Verify that the remote host can be accessed through the network.
Use the ping command to verify communication with the remote
host name and IP address.
Cause: An incorrect operating system driver is loaded or the qlremote
agent is not installed.
Solution:
Verify that the appropriate operating system driver is loaded. Refer
to the readme.txt file for supported operating system drivers.
Verify that the qlremote agent is running on the local or remote host.
Check agent logs for any problems while querying information (see
the SANsurfer FC HBA Manager help system).
Cause: The operating system driver did not find devices during the ini-
tial load.
Solution: Verify that the operating system driver detects the devices. If
the operating driver does not detect devices, neither does SANsurfer
FC HBA Manager. Check agent logs for any problems while querying
information (see the SANsurfer FC HBA Manager help system).
Cause: An incorrect or unsupported operating system driver is
installed.
Solution: Refer to the readme.txt file for a list of supported operating
system drivers.
Cause: The path to the browser is not correctly specified.
Solution: In the SANsurfer FC HBA Manager main window Help menu,
click Set Browser Location to specify the path (see
Help Browser" on page
page 4-2 for supported browsers.
Cause: There is a disconnect with the qlremote agent or network com-
munication has stopped.
Solution:
Verify that the qlremote agent is installed and running (see
that qlremote is Installed and Running" on page
For network requirements, see
and "Installing SANsurfer FC HBA Manager" on page
Cause and Solution
6-12). See "Software Requirements" on
"System Requirements" on page 4-1
S
"Veri-
9-12.
"Specifying the
"Verifying
9-12).
5-1.
SN0054651-00 B