Before Calling Forservice - Kenmore 911.95475 Owner's Manual

BEFORE CALLING FORSERVICE
To save you time and money, before making a service call check the list below
for any problem you may feel you have with the performance of your range tf
the problem is something you cannot fix use the Consumer Service Numbers
located at the back of this manual. When making any calls have the
Model No., Repair Parts list, Use and Care Manual and the Date
of Purchase available.
PROBLEM POSSUBLE CAUSE POSSIIBLE SOLUTIOH
Tiny scratches or a. Use of incorrect a. Use only Cooktop
abrasions on the cleaning materials Cleaning Creme ®
ceoktop, b. Coarse particles (salt, b. Make sure the cooktop
etc) between cook-
ware bottom and
cooking surface
c. Cookware with rough c.
bottoms
surface and bottom of
cookware are clean be-
fore using
Use only flat bottomed
cookware
Metal markings on
the cooktop surface
(may appear as
scratches),
Sliding or scraping
metal utensils and cook-
ware across cooktop
surface
Areas of discolora- Mineral deposits from
tion on the cooktop water or food
surface.
Use recommended clean-
ing procedure to clean
the cooktop surface,
Use recommended clean-
ing procedure to clean
the cooktop surface
Dark streaks and
specks on the
cooktop surface,
a. Encrusted boilovers
or grease splatters
Cooktop, oven and
oven control will
not work,
bo Incorrect cleaning
materials
a,
Use razor scraper and
follow the directions in
the cleaning section of
this manual
No power to range
b,
Use only the Cooktop
Cleaning Creme ® on
the cooktop surface
Check the circuit breaker
or fuse Make sure the
power cord is plugged in
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