Before Calling For Service - Kenmore 911.32085 Owner's Manual

BEFORECALLING FOR SERVICE
To save you time and money, before making a service call check the list below
for any problem you may feel you have with the performance of your cooktop.
If the problem is something you cannot fix, use the Consumer Service
Numbers located at the back of this manual. When making any calls,
have the Model No., Repair Parts list, Use and Care Manual and
the Date of Purchase available.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cooktop knobs Knob isn't pushed down. Push knobs down to turn.
will not turn.
Cooktop a. Gas supply, a. Gas supply not connected
burners will or not turned on.
not light, b, Power supply.
c. Spark ignition
d. Cleaning.
b. No electricity to unit;
check for tripped fuse or
circuit breaker, Be sure
unit is plugged in.
c. Cooktop not properly
grounded or polarized.
This can affect the spark
ignition.
d. Soil c_ogging holes in
burner top. Remove and
clean,
Ticking sound
of spark igniter
persists after
burner lights.
Spark Igniter not deactivated. Turn burner off and relight.
Some ticking is normal. If
ticking is excessive, call for
service.
Cooktop
cannot be
satisfactorily
cleaned.
Heavily soiled or stained.
See the instructions under
cleaning tips,
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