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Before Calling Forservice; Numbers - Kenmore ELITE 911.44033 Use & Care Manual

36" radiant
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BEFORE CALLING FORSERVICE
To save 'you time and money,
before
making
a service
call check
the list below
for any problem
you may feet 'you have with the performance
of your cooktop,
If the problem
is something
you cannot
fix, use the Consumer
Service
Numbers
located
at the back of this guide
When
making
any calls,
have the Model
No., Serial
No., Repair
Parts
List,
Use and Care
Guide,
and the Date
of
Purchase
available.
PROBLEM
POSSIBLE
CAUSE
POSSIBLE
SOLUTION
Tiny
scratches
or metal
a. Incorrectcleaning
a. Use only Cooktop
marks
(may
appear
as
methods
being used
Cleaning
Creme®H
cracks)
or abrasions
b. Cookware
with
b. Be sure cookware
on the radiant
cooktop
glass surface.
rough
bottoms
being
used or
coarse
particles
(salt or sand)
were between
the cookware
and
surface
of the
cooktop
bottoms
and cookware
are clean
before
use,
Use cookware
with
smooth
bottoms
Tiny scratches
are
not removable
but wil!
become
tess visible
in time as a result
of cleaning
Areas
of discoioration
........ a.
or dark streaks
on the
cooktopo
Imp_oper
co-ok--ware ................
a.
being
used..
Ma'ri<s iiom
aiuminum
..........
and copper
pans,
as well as mineral
deposits
from water
or
food, can be removed
with the cooktop
cleaning
cream
b. Food spilfovers
not cleaned
before
next use
b. See the Care
and
Cleaning
section
Plastic
melted
to surface.
c. Incorrect
cleaning
methods
being
used.
,,, _,,
,
.,,
Hot cooktop
came
into contact
with plastic
placed
on the hot
c. Use recommended
cleaning procedures,
.......
• ...........
i i ,tl_l,,i
,,,
See the "Glass
surface
-
potential
for permanent
damage"
section
in the
Pitting
(or indentation)
of the cooktop.
cooktop
............
,,,
i
!
!ll!!'lllq,4
_.h
:
Hot sugar mixture spilled
on the cooktop
Care and Cleaning
section
of this manual
Call a qualified
technician
for replacement,
14

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