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Intergraph InterSite Server Monitor Setup Manual

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InterSite Server Monitor
Setup Guide
June 1997
DSA078610

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Summary of Contents for Intergraph InterSite Server Monitor

  • Page 1 InterSite Server Monitor Setup Guide June 1997 DSA078610...
  • Page 2 The software discussed in this document is furnished under a license and may be used or copied only in accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.

  • Page 3: Table Of Contents

    Finding Intergraph on the Internet..................vii Getting Telephone Support ....................vii Getting Documentation and Training ................viii Using the Intergraph Bulletin Board Service ..............viii Using the Intergraph FAXLink..................ix 1 InterSite Server Monitor Overview ................1 Server Setup Overview....................... 1 Monitoring Console Setup Overview .................
  • Page 4 SMM Events....................... 36 SMM Session ..................... 36 SMM Statistics ....................37 SMM Status......................37 Using Historian......................... 38 Using DMI........................38 Using NT Performance Monitor ..................39 Using SMM Modem Transport ..................40 Index ..........................41...

  • Page 5: Preface

    Preface InterSite Server Monitor Setup Guide describes the purpose and use of the InterSite Server Monitor (ISM) software, explains how to install, configure, and use it, and gives a brief description of the Server Monitor Module (SMM) utilities. About This Document InterSite Server Monitor Setup Guide is organized as follows: Chapter 1, “InterSite Server Monitor Overview,”...

  • Page 6: Finding Operating System Information

    Finding Operating System Information For more detailed information on the Windows NT Workstation 4.0 operating system, refer to the printed and online Windows NT documentation from Microsoft: For basic information on using and installing Windows NT Workstation 4.0, refer to Start Here, delivered in the Windows NT Workstation software package.

  • Page 7: Finding Intergraph On The Internet

    USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to comp-sys-intergraph@ingr.com is emailed to all subscribers. Incoming email messages are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online. Getting Telephone Support If you experience problems with your Intergraph product, or have questions about the information in this document, you can contact Intergraph for help.

  • Page 8: Getting Documentation And Training

    Intergraph Training Solutions at 1-800-240-3000. Using the Intergraph Bulletin Board Service Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an electronic forum for Intergraph customers to exchange information with Intergraph’s technical and marketing staff, and with other Intergraph customers.

  • Page 9: Using The Intergraph Faxlink

    Using the Intergraph FAXLink Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7 days a week. From a touch-tone phone or fax machine phone: Call 1-800-240-4300 to get new user instructions, an index listing of available documents, and an overview of the categories of available information.

  • Page 11: Intersite Server Monitor Overview

    (such as a paging service, or the monitoring console) when critical events occur. Intergraph InterServe 6xx systems (630 and above) are delivered with an installed ISM board. To use the ISM board to monitor the system, you must install a PC Card modem in the ISM board, and install and configure the ISM software.
  • Page 12 Locate the installed ISM board, and orient the PC Card modem correctly before inserting it into the PC Card modem slot. The following explains the way the PC Card modem label should face when inserted into the slot. The following figures show the location of the PC Card modem slot on each type of InterServe system.
  • Page 13 For InterServe 650 and 660 systems, the PC Card modem label faces to the left: PC Card Modem Slot For InterServe 650tx and 660tx systems, the PC Card modem label faces down toward the floor: PC Card Modem Slot...

  • Page 14: Monitoring Console Setup Overview

    To install and configure ISM software on the monitoring console, see Chapter 2, “Installing and Configuring the ISM Software” in this document. The ISM software installed on the monitoring console does not include Intergraph’s InterSite Watchdog software, which is available separately. Watchdog monitors the Windows NT Event Log on the InterServe system and notifies you of any informational messages, warnings, and errors.

  • Page 15: Monitoring Software Overview

    or out-band communication; in-band communication is most often used and preferred. If the InterServe system or the network is not functional, only out-band communication is possible. If the ISM software and the LANDesk Server Manager detect hardware events (such as a temperature breaking tolerance) or software events (such as a session login access violation), an alert (also known as a trap) is sent to the monitoring console or the system administrator as follows:...

  • Page 16: Getting Started

    Getting Started Go to Chapter 2 for instructions to install and configure the ISM software. Then to learn how to access and use ISM software, go to Chapter 3. This Setup Guide provides only the information you need to set up the ISM board for use, and to install and use the LANDesk Server Manager software and ISM software, on a Windows NT-based InterServe 6xx system (630 and above).

  • Page 17: Installing And Configuring The Ism Software

    2 Installing and Configuring the ISM Software Follow the instructions in this chapter to install and configure InterSite Server Monitor (ISM) software on an InterServe 6xx system (630 or above) or on a monitoring console. Before Installing the Software Before you install ISM software on a system, make sure the system meets the following requirements: The IBM International PC Card modem is installed in the ISM board.

  • Page 18: Installing And Configuring Windows Nt Snmp Service On A Windows Nt

    Installing and Configuring Windows NT SNMP Service on a Windows NT 3.51 System NOTE If your system is running Windows NT 3.51 Service Pack 4 and above, you must re -install the Service Pack after you install the SNMP service from the Windows NT CD-ROM. To install Windows NT SNMP Service on a Windows NT 3.51 system: Insert the Microsoft Windows NT 3.51 CD-ROM into the system’s CD-ROM drive.
  • Page 19 Click the check box next to SNMP Service; then click Continue. The standard Windows NT Setup directory dialog displays. Type the path for the CD-ROM drive and Windows NT distribution directory (for example, d:\i386); then click Continue. The SNMP Service Configuration dialog displays.
  • Page 20 Click Add to add public to the Community names list. Type the Internet Protocol (IP) address for the monitoring console system in the IP Host/Address or IPX Address box. (Intergraph recommends typing an IP address instead of a system name to avoid dependency on naming service software.) 10.

  • Page 21: Installing And Configuring Windows Nt Snmp Service On A Windows Nt 4.0

    Installing and Configuring Windows NT SNMP Service on a Windows NT 4.0 System NOTE If your system is running Windows NT 4.0 Service Pack 2 and above, you must re -install the Service Pack after you install the SNMP service from the Windows NT CD-ROM. To install Windows NT SNMP Service on a Windows NT 4.0 system: Insert the Microsoft Windows NT Server 4.0 CD-ROM into the system’s CD-ROM drive.
  • Page 22 Click the Services tab.
  • Page 23 If SNMP Service is not in the Network Services list, click Add. The Select Network Service dialog displays. Click SNMP Service; then click OK. The standard Windows NT Setup directory dialog displays.
  • Page 24 Type the path for the CD-ROM drive and Windows NT distribution directory (for example, d:\i386); then click Continue. The Microsoft SNMP Properties configuration dialog displays. Type your name and phone number in the Contact field. Type the system’s physical location in the Location field (for example, Building 12 Room 101A).
  • Page 25 10. Click the Traps tab of the Microsoft SNMP Properties dialog. 11. In the Community Name box, type public. 12. Click Add next to the Community Name box to add public to the community names list. 13. Click Add under the Trap Destinations box to add the IP address for public to the Trap Destinations address list.

  • Page 26: Installing The Ism Software

    Installing the ISM Software NOTE Installation and configuration tasks require Administrator privileges. Use an account with Administrator privileges on the system to which you are installing ISM software. To install ISM software on the server or monitoring console: Insert the InterSite Server Monitor Disk 1 diskette into the floppy disk drive. To start Setup, do one of the following: In Explorer or File Manger, select the directory window for the diskette in the floppy disk drive;...

  • Page 27: Configuring The Ism Board On The Server

    Forwarder on the Server” in this chapter. Configuring the ISM Board on the Server Intergraph configures the IRQs, port, and shared memory locations for the ISM board before shipment. If reconfiguring the system, or configuring the ISM board for the first time, use the following instructions.

  • Page 28: Configuring Event Forwarder On The Server

    Configuring Event Forwarder on the Server After installing ISM software on the server system, you must configure the SNMP Event Forwarder. The SNMP Event Forwarder monitors the Windows NT Event Logs for events you specify. When the specified event occurs, the SNMP Event Forwarder generates an alert (also known as an SNMP trap).
  • Page 29 Type or select System in the Log box. Type or select Srv (the Srv driver, which is part of the Windows NT Server Service) in the Source box. Accept the default severity level of Any severity. Select the first entry in the Event box, * (All events for this source). Select Include.

  • Page 30: Using Landesk Server Manager

    Using LANDesk Server Manager Once you install the ISM software, you must configure out-band communication by configuring the modem information, the pager service, and the server user accounts. These items must be configured properly for you and other users to efficiently use the out-band communication capabilities of ISM.

  • Page 31: Configuring The Monitoring Console

    The Selection pane contains the following two entries: Microsoft Windows Network, for in-band communication with the server. SMM Modem Transport, for out-band communication with the server. Configuring the Monitoring Console Once you install ISM software on the monitoring console, you can configure the modem information, the pager service, and user accounts.

  • Page 32: Logging Into An Smm Session

    NOTE No Modem Connected to This Machine is highlighted by default. This is the modem connected to the monitoring console, not the PC Card modem installed in the ISM board on the server. Do one of the following: If you are running the Console application on the server, there is no modem to configure in this dialog.

  • Page 33: Configuring Modems And Monitoring Console Alert Destinations

    Double-click the domain where your server is located. A server icon displays under the domain name. Double-click the server icon. When prompted for user ID and password, key in root for the user ID and calvin for the password. Once you are logged in to the SMM session, you may configure other accounts.
  • Page 34 This dialog allows you to configure one or more monitoring console out-band alert destinations. The instructions for this section assume you are configuring one monitoring console to alert. Double-click a number in the Call Order column. The Configure Modem dialog displays.
  • Page 35 The SMM Modem Dialing area of the dialog contains settings for the PC Card modem in the ISM board. The Console Configuration area of the dialog contains settings to deliver out-band alerts. Select the appropriate baud rate in the Baud box. The baud rate is the rate of communication between the ISM board and the modem.

  • Page 36: Configuring A Paging Service

    16. Select the appropriate baud rate in the Baud box. The baud rate is the rate of communication between the ISM board and the modem. A higher baud rate is necessary to account for overhead; for example, choose 19200 for a 14.4 KB per second modem. 17.
  • Page 37 This dialog allows you to configure more than one paging service. The instructions for this section assume you are configuring one paging service. Select Edit SMM ID. The SMM ID dialog displays. Type the SMM ID number in the New SMM ID box; then click OK. This number becomes part of the pager message.
  • Page 38 The Pager Dialing Configuration area of the dialog contains settings for the PC Card modem in the ISM board. The Pager Configuration area of the dialog contains settings to deliver out-band alerts. Select the appropriate baud rate in the Baud box. The baud rate is the rate of communication between the ISM board and the modem (for example, 38400 for a 28.8 KB per second modem;...
  • Page 39 13. Type a modem string in the Dial String box (for example, ATM0). The modem string is sent to the modem just before dialing the phone number in the Phone Number box. Unless your modem has special initialization requirements, use ATM0 as the modem string.

  • Page 40: Configuring Smm User Accounts

    Configuring SMM User Accounts The LANDesk Server Manager keeps detailed records of the actions made under each SMM user account. The SMM user account differs from your Windows NT login and the server user ID, as explained in the following list: Windows NT login Your login account on the Windows NT monitoring console.
  • Page 41 The SMM_Alert_Sender user is a built-in SMM user account for the ISM software to use when it sends out-band alerts. The user account information is not editable. The SMM_Administrator ID is the root SMM user account. You may change only the password of the account.

  • Page 42: Removing Ism Software

    Removing ISM Software (on the InterSite Server Monitor Disk 1 diskette) to remove the ISM UNINSTAL software from the Windows NT server or the monitoring console. To remove ISM software from a system: Insert the InterSite Server Monitor Disk 1 diskette in the floppy disk drive. Do one of the following: In Explorer or File Manager, select the directory window for the diskette in the floppy disk drive;...

  • Page 43: Using Ism Software

    3 Using ISM Software When you open the LANDesk Server Manager Console, the LANDesk Server Manager window displays. From this window you can log into a Server Monitor Module (SMM) session and view the server’s status and various Windows NT operating system-level statistics. The LANDesk Server Manager window is divided into thirds;...

  • Page 44: Using Microsoft Windows Network Monitoring

    Using Microsoft Windows Network Monitoring The Microsoft Windows Network icon provides an entry to various utilities that monitor servers on the network that are running the Windows NT operating system. Double-click Microsoft Windows Network. The Domain names for your network display under the Microsoft Windows Network.

  • Page 45: Using Smm Agent

    Four items display beneath the server icon: Historian, DMI, SMM Agent, and NT Performance Monitor, as shown in the following figure. (The server name in this example is applepie.) Following sections briefly describe each item and its uses. The SMM Agent is discussed first, since it contains the configuration utilities you need to make the ISM software run efficiently on your server.

  • Page 46: Smm Configuration

    SMM Configuration When you double-click SMM Configuration, the Display pane of the LANDesk Server Manager window displays information on board settings for the server. This information may be useful in solving IRQ communication problems between Windows NT and the ISM board. SMM Events When you double-click SMM Events, the Display pane of the LANDesk Server Manager window displays a list of ISM board-level events for which in-band alerts will be sent.

  • Page 47: Smm Statistics

    See the LANDesk Server Manager Help or the LANDesk Server Monitor Module User’s Guide for information on the SMM session and using each utility. SMM Statistics When you double-click on SMM Statistics, the Display pane of the LANDesk Server Manager window displays statistics kept by the SMM.

  • Page 48: Using Historian

    Using Historian When you double-click Historian, you can access history files that store information for graphable values. The history files allow you to see past information contained on graphs, which you can use for diagnostics and troubleshooting. For information on using Historian, see LANDesk Server Manager Help or the LANDesk Server Manager User’s Guide.

  • Page 49: Using Nt Performance Monitor

    Using NT Performance Monitor When you double-click NT Performance Monitor, the following list displays: NT Performance monitor provides a graphical interface for the information displayed by the Windows NT Performance Monitor. Select the desired performance value to display graphable values in the Display pane of the LANDesk Server Manager window. For a description of a specific graphable value, highlight and right-click the entry in the Display pane, and select Description from the pop-up menu.

  • Page 50: Using Smm Modem Transport

    For more information on the statistics and values monitored by NT Performance Monitor, see Windows NT Performance Monitor Help or the online Windows NT documentation and Help. LANDesk Server Manager only shows a subset of the statistics displayed by the Windows NT Performance Monitor.

  • Page 51: Index

    Index Desktop Management Interface (DMI), using, 38 dialogs about this document, v Add Network Software, 8 Add Network Software dialog, 8 Communications Settings, 22 additional ISM information, Configure Modem, 24 finding, vi Configure Modem Settings, 24 alert destinations, 23 Configure Pager, 28 Configure Pager Settings, 27 Configure Users, 30 Edit Autoanswer Settings, 26...
  • Page 52 Intergraph additional ISM information, vi hardware information, vi BBS, viii Intergraph on the Internet, vii FAXLink, ix operating system information, on the Internet, vii InterSite Server Monitor. See ISM board, configuring on the server, 17 getting communications overview, 5 documentation and training,...
  • Page 53 login, Windows NT, 30 removing ISM software, 32 requirements for installing ISM Microsoft SNMP Properties dialog, software, 7 Microsoft Windows Network Monitoring, using, 34 Select Network Service dialog, 13 modem information server user ID, 30 configuring, 21 servers storing, 21 configuring the ISM board, 17 modems Event Forwarder, configuring,...
  • Page 54 User Setup dialog, 31 viewing history files, 38 using Desktop Management Interface (DMI), 38 Historian, 38 windows Intergraph Bulletin Board LANDesk Server Manager, 20, Service (IBBS), viii Intergraph FAXLink, ix Windows NT 3.51 systems ISM software, 33 configuring SNMP service, 8...

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