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- Page 1 InterSite Server Monitor 3.0 Quick-Start Guide June 1998 DSA086500...
- Page 2 Notice Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
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Page 3: Table Of Contents
Additional Intel LANDesk Server Manager Information ............ vii Customer Support ......................viii Hardware and Software Support Services ............viii World Wide Web ....................viii Intergraph Bulletin Board Service ............... viii FAXLink....................... ix Telephone ......................ix More Support Options .................... x 1 Overview ......................... - Page 4 Logging On to a Server ...................... 25 Determining a Server’s Status .................... 26 Understanding the Tools Group ..................27 Emergency Mgmt. Card Connection..............28 DMI ........................28 NT Performance Monitor ..................29 Data Groups ......................30 Connecting to a Server’s EMC................... 30 Configuring Temperature Sensors ..................
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Page 5: Preface
The Quick-Start Guide also provides basic information you need to set up the Emergency Management Card (EMC) for use with the ISM software on an Intergraph server running Windows NT Server 4.0. See the “Additional InterSite Server Monitor Information” and “Additional Intel LANDesk Server Manager Information”... -
Page 6: Document Conventions
Document Conventions Bold Commands, words, or characters that you key in literally. Italic Variable values that you supply, cross-references, or the first appearance of a defined term. Monospace Output displayed on the screen. Key names on the keyboard, such as ;... -
Page 7: Additional Intersite Server Monitor Information
Intergraph SVRMON30 Supplemental diskette: . This file provides Intergraph-specific information for the LANDesk README Server Manager product. . This file lists the Intergraph fixes made to the InterSite Server Monitor FIXES product since the last release. Additional Intel LANDesk Server Manager... -
Page 8: Customer Support
On these pages, you can get news and product information, technical support information, software updates and fixes, and more. Intergraph Bulletin Board Service On the Intergraph Bulletin Board Service (IBBS), you can get technical support information, software updates and fixes, and more. To connect to the IBBS: 1. -
Page 9: Faxlink
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays). Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. Have the following information available when you call: Your service number, which identifies your site to Intergraph Computer Systems. -
Page 10: More Support Options
Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics. For hardware support questions in the United States, call 1-800-763-0242. For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. -
Page 11: Overview
Overview The InterSite Server Monitor (ISM) is a server management tool that enables administrators to remotely monitor InterServe systems across the network from a central site. The central site is called the monitoring console. Each server monitored by the monitoring console has an installed Intel Emergency Management Card (EMC). -
Page 12: Monitored Server Setup
Monitored Server Setup The EMC monitors an InterServe system’s temperatures and voltages. The internal PC Card modem (which is delivered to you, and which you install) on the EMC provides remote access to the server while the network of the server is down. The modem is also used to dial specified telephone numbers (such as a paging service, or a monitoring console) when critical events occur. -
Page 13: Getting Started
. This file provides Intergraph-specific information for the LANDesk README Server Manager product. . This file lists the Intergraph fixes made to the InterSite Server Monitor FIXES product since the last release. Additional Intel LANDesk Server Manager information is available as follows: Intel LANDesk Server Manager v3.0 Installation Guide (... - Page 14 Intel LANDesk Server Manager Online Help . The LANDesk Server Manager Online Help provides instructions for many LANDesk Server Manager tasks. It also provides information about the LANDesk Server Manager Console, dialog boxes, and error messages. Access the online Help by clicking the Help icon in a dialog or window, or by selecting the Help menu.
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Page 15: Preparing For Installation
Preparing for Installation Before you install ISM software on the monitoring console or the server you want to monitor, you must do the following: Make sure the computer meets the requirements listed in this chapter. Install the PC Card modem on the Emergency Management Card (EMC). Install and configure the Windows NT SNMP Service, if the computer is running the Windows NT 4.0 operating system. -
Page 16: Collect Materials And Tools
Networking Computer Browser Service running. Mouse with at least two buttons. Collect Materials and Tools Collect the following materials and tools: PC Card modem. InterSite Server Monitor software kit. Intel LANDesk Server Manager CD-ROM. InterServe system’s accessories box. Your computer’s documentation. Installing the PC Card Modem To use the out-of-band features of the EMC to monitor the InterServe system, you should install a PC Card modem on the EMC before installing and configuring the ISM software. -
Page 17: Installing And Configuring The Windows Nt Snmp Service
6. Slide the PC Card modem into the PC Card modem slot (the opening in the EMC retaining bracket) until it clicks in place. CAUTION Do not force the modem into place. If it does not click into place or if it encounters an obstacle, remove it, rotate it 180 degrees, and reinsert it into the PC Card modem slot. - Page 18 7. Type the system’s physical location in the Location field (for example, Building 12 Room 101A). 8. Click Apply. 9. Click Traps (tab). 10. In the Community Name box, type public. 11. Click Add next to the Community Name box to add public to the community names list. 12.
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Page 19: Installing, Configuring, And Removing Intersite Server Monitor (Ism)
InterSite Server Monitor consists of the LANDesk Server Manager product and its drivers, and modified drivers and information files produced by Intergraph Computer Systems. In this Quick-Start Guide, all of the software and drivers you install are collectively called the ISM software. - Page 20 Intergraph Computer Systems recommends that you select the software to install as follows: If you are installing ISM on..Select these ISM software components: A Windows NT monitoring console Server Manager Console and Server Manager Agents A Windows 95 monitoring console...
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Page 21: Configuring The Emergency Management Card (Emc)
Intergraph configures the IRQs, port, and shared memory locations for the EMC before shipment. If you are reconfiguring the system, or configuring the EMC for the first time, use the instructions given in the documentation delivered with your Intergraph system to set the Server Monitor options in the system BIOS. -
Page 22: Using Server Manager Console For Configuration
Using Server Manager Console for Configuration This section briefly introduces the Server Manager Console, and provides enough information about the interface to complete the configuration of the EMC and the ISM software. For more information about the Server Manager Console, see Chapter 4, “Using Server Manager Console,”... -
Page 23: Updating The Emc Software And Emc Bios
The Server Manager Console is divided into three areas or panes: Pane Description Tree Use this pane to configure alert actions for out-of-band EMC events received from another server, select a server you configured in the local network or another network, and monitor SNMP traps. When you start the Server Manager Console, this pane always shows the Intel Management Directory group. -
Page 24: Configuring Servers In The Windows Nt Group
4. Click the Properties tab in the List pane, and then select EMC Information from the displayed list. Information about the EMC displays in the Presentation pane. NOTE If the EMC information does not display, click the Tasks tab in the List pane, select Connect to EMC in the displayed list, and click Apply. -
Page 25: Logging Onto A Server
5. Follow the prompts given in the Presentation pane to configure the modem. When entering the modem information, note the following: Intergraph Computer Systems has found that using the modem at 28800 baud is unreliable. The recommended baud rate is 38400. -
Page 26: Configuring Pager Settings
The recommended setting for Stop Bits is 1. The recommended setting for Flow Control is None. An intermittent problem occurs between PC Card modems on EMCs and modems attached to monitoring consoles running Windows NT. In some cases, the modem attached to the monitoring console drops the connection. -
Page 27: Configuring The Emc Id
Tree pane. CAUTION Intergraph Computer Systems recommends configuring the Pager Call List instead of the Console Call List. If you configure the Console Call List, the pager settings you configure in the Pager Call List may not be used. When an alert occurs, the Server Manager Console tries the Console Call List first. -
Page 28: Configuring Emc User Accounts
Configuring EMC User Accounts The LANDesk Server Manager keeps detailed records of the actions made under each EMC user account. The EMC user account differs from your Windows NT or Windows 95 logon and the server user ID, as explained in the following list: Type of User Account Definition Windows NT logon or... -
Page 29: Removing Ism Software
Removing ISM Software You may remove the ISM software with the Windows NT Control Panel, or by using the Intel LANDesk Server Manager CD-ROM. Removing the software using the Control Panel is easier and does not require a CD-ROM. NOTE A Dr. -
Page 30: Reinstalling Ism Software
To remove ISM software using the Intel LANDesk Server Manager CD-ROM: 1. Make sure you are logged onto the server using an account with Administrator privileges. 2. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM drive. The Setup program starts automatically. 3. - Page 31 If the Server Manager Console still does not display correctly: 1. From the Start menu, go to Settings/Control Panel/Services. 2. From the Service list, select Intel Server Monitor Service, and then click Stop. 3. Reinstall the ISM software, but select only the Console component when prompted to select the ISM components to install.
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Page 33: Using Server Manager Console
Using Server Manager Console This chapter briefly introduces the Server Manager Console interface and provides enough information for you to complete some basic tasks. For more information about the Server Manager Console and all of the tasks you can perform, see the Intel LANDesk Server Manager v3.0 Administrator’s Guide and the online Server Manager Help. - Page 34 The Server Manager Console is divided into three areas or panes: Pane Description Tree Use this pane to configure alert actions for out-of-band EMC events received from another server, select a server you configured in the local network or another network, and monitor SNMP traps. When you start the Server Manager Console, this pane always shows the Intel Management Directory group.
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Page 35: Understanding The Intel Management Directory Group
EMC Events Via Modem Configures alert actions on the monitoring console for out-of- band events received from a remote server. Intergraph Computer Systems does not recommend using this group for configuration because events and alerts are often not sent by the remote server. -
Page 36: Determining A Server's Status
3. Key in the username and password. By default, the username is root and the password is calvin. Determining a Server’s Status When a list of servers display under the Windows NT group in the Tree pane, an icon depicting a server displays next to each server name. The icon shows if the Server Manager Console was able to contact the server and determine its status. -
Page 37: Understanding The Tools Group
2. In the Tree pane, select a server name and click the Properties tab in the List pane. The server’s Internet Protocol (IP) address, the server’s operating system, the version of the operating system, and the server’s status display. Understanding the Tools Group When you log on to a server, four groups display under the server name: Alert Log, Health, History Log, and Tools. -
Page 38: Emergency Mgmt. Card Connection
The DMI Service Provider (the WIN32SL service) is delivered with InterSite DMI and ISM. InterSite DMI is installed on the server by Intergraph Computer Systems before shipment. When you install ISM, you are prompted about overwriting Service Provider files. The prompt shows the dates of the Service Provider files currently on the server. -
Page 39: Nt Performance Monitor
NT Performance Monitor When you select the NT Performance Monitor group in the Tree pane, the following list displays: NT Performance monitor provides a graphical interface for the information displayed by the Windows NT Performance Monitor. Select the desired performance value from the list and expand the item until the data you want displays in the List pane. -
Page 40: Data Groups
Data Groups When you select the Data Groups group in the Tree pane, it is initially empty. The Data Groups group allows you to create your own parameter groups and customize alerts and alert actions. You can select parameters from the Emergency Mgmt. Card Connection, DMI, and NT Performance Monitor groups. -
Page 41: Configuring Temperature Sensors
Configuring Temperature Sensors If you want to be notified of critical changes in temperature in a server, you can configure a temperature sensor threshold and configure Server Manager to notify you if the threshold is exceeded. For information on configuring Server Manager to send alerts, see the Intel LANDesk Server Manager v3.0 Administrator’s Guide. - Page 42 5. Click the Tasks tab in the List pane, and select Configure EMC Voltage Thresholds from the displayed tasks list. 6. In the Presentation pane, follow the prompts to configure voltage thresholds. 7. Click Apply.
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Page 43: Index
Emergency Management Card. See additional support options, x FAXLink, ix Emergency Mgmt. Card hardware services, viii Connection group, Intergraph Bulletin Board understanding, 28 Service (IBBS), viii software services, viii telephone support, ix FAXLink, ix World Wide Web (WWW) - Page 44 SNMP service, 7 monitored server setup, 2 Intel Management Directory group, monitoring console setup, 1 understanding, 25 overview, 1 Intergraph Bulletin Board Service preparing for installation, 5 (IBBS), viii removing, 9, 19 Intergraph Computer Systems removing software additional support options, x...
- Page 45 software components, 9 NT Performance Monitor, installing, 9, 10 understanding, 29 overview, 1 reinstalling, 20 removing, 19 removing using an Intel operating system information, vi CD-ROM, 20 overview removing with the Control communications, 2 Panel, 19 ISM, 1 understanding monitored server setup, 2 Data Groups group, 30 monitoring console setup, 1 DMI group, 28...
- Page 46 Presentation pane, 13, 24 tools required for installation, 6 Tree pane, 13, 24 types of user accounts, 18 using for configuration, 12, 23 server status determining, 26 understanding server user ID, 18 Data Groups group, 30 servers DMI group, 28 configuring in the Windows Emergency Mgmt.
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