Troubleshooting - Kyocera TASKalfa 650c Operator's Manual

Troubleshooting

When Error Messages are Displayed
If any error messages are displayed on the touch panel, see the following table to troubleshoot the problems for the
Wireless LAN.
Error Message
Bad certificate
Bad record mac
Certificate expired
Certificate revoke
Certificate unknown
Decompression failure
Handshake failure
Illegal parameter
No certificate
Peer error certificate
Peer error no certificate
Peer no cipher
Peer error unsupported certificate
type
Peer unexpected message
Unknown remote error type
Unsupported certificate
Unknown ca
Unable to connect
When Cannot Connect to MFP
When you cannot connect to this equipment, reboot it *. If you still cannot, check the following requirements:
The user certificate is not expired.
The access point settings and network settings are correctly set.
* Press and hold the [POWER] button for at least 1 second to shutdown the equipment and then press it again.
Troubleshooting
Unsupported certificate is installed. Reinstall the appropriate certificate. This
equipment supports md5RSA and sha1RSA certificate only.
SSL Key exchange failed. Turn the power OFF and then ON to restart the
equipment.
The certificate has been expired. Make sure that the time is set correctly or
whether the certificate is expired.
The certificate has been revoked. Ask your network administrator.
The installed CA certificate cannot work as server certificate. Make sure to install
a correct CA certificate.
This equipment does not support the SSL compression. Please disable the SSL
compression on the RADIUS server.
Unsupported encryption may be set on the server. Make sure to use the
supported encryption method.
Unsupported version of the TLS protocol may be used. Make sure to use the
supported version of the TLS protocol.
No certificate is installed or you do not specify the certificate file name. Make
sure to install the certificate and specify the certificate file name correctly.
Installed CA certificate cannot verify the server certificate in the RADIUS server.
Make sure to install a correct CA certificate.
The RADIUS server operates the communication with the certificate using the
TLS protocol.
The RADIUS server requests the unsupported encryption for this equipment.
This equipment uses the certificate that the RADIUS server does not support.
The RADIUS server sends the message that is not TLS standard. Confirm the
settings on the RADIUS server.
The RADIUS server sends the alert message of illegal TLS.
This equipment uses the certificate that the RADIUS server does not support.
Installed CA certificate cannot verify the server certificate in the RADIUS server.
Make sure to install a correct CA certificate.
Ask the administrator.
2 APPENDIX
Troubleshooting 49