Digimerge Touch DH200 Series Instruction Manual page 103

Troubleshooting (cont'd.)
Error Possible Causes
Mouse not detected • Mouse cable is not firmly
by system
connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• There is no picture • Camera cables are loose or
on selected channels have become disconnected
/ camera picture is
not being displayed
• The image on the • Audio cables are loose or have
DVR appears, but been disconnected
does not have sound
• Audio channel is set to OFF in
the system menu
• Audio is associated with the
wrong video channel
• I can't set the time • The system is recording
on the DVR
• Schedule recording • Schedule recording has not
isn't working been enabled
• A recording schedule has not
been entered
• My system does not • Continuous recording may be
seem to be recording disabled
• Cameras may be disabled
• Motion detection is enabled
Solutions
• Firmly connect the mouse cable to the PS/2 port
on the side of the system; or connect a USB mouse
to the top USB port on the rear panel of the system
• Turn the system OFF (press Power button on the
front panel). Firmly connect a PS/2 mouse to the
PS/2 port on the side of the system; or connect a
USB mouse to the top USB port on the rear panel of
the system. Press the Power button again to turn
the system ON
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• Check the AUDIO connections to the DVR
>
• Open Main Menu Record and set channel 1 audio
to ON
• Audio is only available for channel 1—connect the
audio capable camera to channel 1 to avoid
confusion
• Stop all recording on the system before
attempting to set the time—resume recording
immediately after setting the time
/
• Press on the front panel or Virtual
Remote to enable schedule recording
>
• Open Main Menu Schedule. Configure up to four
recording Modes. Under the Chart tab, apply the
Modes to ALL days, or specific days
/
• Press on the front panel or Virtual
Remote to enable schedule recording
/
• Press on the front panel, or
remote control or Virtual Remote—
For security, it is highly recommended to keep
continuous recording ON at all times
>
• Open Main Menu Record. Make sure cameras
are ON
• Motion detection means the camera will only
record when motion is detected. Open Main
>
Menu Record to enable/disable motion detection
on specific cameras
Troubleshooting
on the
ATTENTION
:
93