Lenovo ThinkServer RS110 Type 6435 Hardware Maintenance Manual page 234

v Machine type and model
v Microprocessor or hard disk upgrades
v Failure symptom
v Diagnostics version
v Hardware configuration
v Operating system software
Note: To eliminate confusion, identical systems are considered identical only if
they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the same locations
4. Have the same address jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same diagnostics code (version)
7. Have the same configuration options set in the system
8. Have the same setup for the operation system control files
Comparing the configuration and software setup between "working" and
"non-working" systems will often lead to problem resolution.
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ThinkServer RS110 Types 6435, 6436, 6437 and 6438: Hardware Maintenance Manual
– Do diagnostics fail?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
– Type and version level
– Print (print screen) configuration currently in use
– BIOS level
– Type and version level