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HP Xw4550 - Workstation - 2 GB RAM Technical Reference Manual

Hp xw4550 workstation - service and technical reference guide
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HP xw4550 Workstation
Service and Technical Reference Guide

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  • Page 1 HP xw4550 Workstation Service and Technical Reference Guide...
  • Page 2 Copyright Information Warranty Trademark Credits © 2008 Copyright Hewlett-Packard Hewlett-Packard Company shall not be liable Microsoft and Windows are U.S. registered Development Company, L.P. for technical or editorial errors or omissions trademarks of Microsoft Corporation. contained herein or for incidental or...
  • Page 3: Table Of Contents

    Table of contents 1 Product overview Product features ........................... 2 System board architecture ....................2 Component view ........................2 Front panel components ..................... 4 Rear panel components ...................... 5 Serial number and COA label location ................. 6 Maximizing the airflow .......................... 6 Product specifications .........................
  • Page 4 Configuring the software ................... 18 Selecting a language ..................19 Creating recovery disks ..................19 Installing or upgrading device drivers ..............19 Restoring the Windows XP Professional operating system ..........19 The RestorePlus! process ................. 19 Creating a RestorePlus! CD ............. 20 Restoring from RestorePlus! CDs ............
  • Page 5 ROM Flash ......................... 36 Remote ROM Flash ..................36 HPQFlash ......................36 The FailSafe Boot Block ROM ................... 36 Asset tracking and security ....................37 Password security .................... 38 Establishing a setup password using the Computer Setup (F10) Utility ....................38 Establishing a power-on password using workstation setup ....
  • Page 6 Recommended materials and equipment ............52 Tools and software requirements ..................52 Screws ..........................53 Special handling of components ..................53 Cables and connectors ..................54 Hard drives ......................54 Lithium coin cell battery ..................54 Customer Self-Repair ......................... 55 Predisassembly procedures .......................
  • Page 7 Product recycling ..........................96 5 System diagnostics and troubleshooting Customer self help ..........................97 Help and Support Center ....................97 HP SoftPaq Download Manager ..................98 Diagnostic error codes ....................... 98 Troubleshooting scenarios and solutions ................99 Solving minor problems ..................99 Solving power supply problems ..............
  • Page 8 Enabling RAID ......................... 127 Configuring RAID volumes ....................127 Assessing drive assignments ................128 Deleting arrays ....................128 Defining arrays ....................128 Exiting the utility ....................129 Configuring the boot order ....................129 Rebuilding the operating system ..................129 7 Configuring password security and resetting CMOS Preparing to configure passwords ....................
  • Page 9: Product Overview

    Product overview This chapter presents an overview of the hardware components of the HP xw4550 Workstation, including the following topics: ● Product features on page 2 ● Product specifications on page 7 ● ENERGY STAR on page 11 ● Dual-core processors on page 13 ●...
  • Page 10: Product Features

    Product features This section describes the product features of the HP xw4550 Workstation. System board architecture The following figure shows the HP xw4550 Workstation block diagram. Figure 1-1 HP xw4550 Workstation system board block diagram Component view The following figure shows components of a typical HP xw4550 Workstation. Drive configurations might vary.
  • Page 11 For information about supported replacement parts, see: http://partsurfer.hp.com. Figure 1-2 HP xw4550 Workstation component view Table 1-1 Component view Item Description Item Description Power supply Processor Hard drive Memory module Optical drive System board Side access panel PCI Express card System fan PCI card Chassis...
  • Page 12: Front Panel Components

    Front panel components The following image shows a typical HP xw4550 Workstation. Drive configurations might vary. Figure 1-3 Front panel components Table 1-2 Front panel components Item Symbol Description Item Symbol Description Optical drive eject button IEEE-1394 Connector (optional) Power on light Diskette drive eject button Power button Diskette drive activity light...
  • Page 13: Rear Panel Components

    Rear panel components The following illustrations shows a typical HP xw4550 Workstation. NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. Figure 1-4 Rear panel components Table 1-3 Rear panel components Item Symbol Description...
  • Page 14: Serial Number And Coa Label Location

    Serial number and COA label location Each workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Windows preinstalled workstations only). In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation. Keep this number available when contacting customer service for assistance.
  • Page 15: Product Specifications

    Product specifications The following table lists the physical dimensions for the HP xw4550 Workstation. Table 1-4 Physical characteristics Weight (typical 15.88 kg (35 lb) configuration) Tower dimensions 45 cm (17.7 in.) high 16.8 cm (6.6 in.) wide 45.6 cm (17.9 in.) deep Power supply The power supply for the HP xw4550 Workstation is a 300-watt, 80Plus energy efficient power supply compatible with Energy Star requirements.
  • Page 16: Power Consumption And Cooling

    Table 1-6 Power supply specifications Item Description Power supply 300-W custom power supply (Wide Ranging, Active PFC) Operating voltage range 90-264 VAC Rated voltage range 100-240 VAC Rated line frequency 50-60 Hz Operating line frequency range 47-63 Hz Rated input current 5.0A @ 100-120 VAC 2.5A @ 200-240 VAC Heat dissipation...
  • Page 17: Configuration 2

    Table 1-7 Example 1 energy consumption (continued) 115 VAC 230 VAC 100 VAC Enabled Disabled Enabled Disabled Enabled Disabled ENERGY STAR® 2.93W 2.06W 6.58 2.36 2.80W 2.04W “Sleep” (S3)* ENERGY STAR® 1.69W 0.94W 2.00W 1.23W 1.67W 0.92W “Standby” (Off) (S5) * Energy Star low energy mode.
  • Page 18 Table 1-9 Example 2 energy consumption 115 VAC 230 VAC 100 VAC Enabled Disabled Enabled Disabled Enabled Disabled On-Idle (ENERGY STAR® 38.8W 36.9W 39.1W Idle (S0)) ENERGY STAR® PTEC 96.6W 94.5W 99.5W (Total Energy Consumption) Windows running Linpack and Viewperf) (S0) Windows Busy Max (S0) 112.3W 108.1W...
  • Page 19: System Fans

    Values do not indicate continuous vibration. ENERGY STAR Hewlett-Packard computers marked with the ENERGY STAR® Logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR Logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-...
  • Page 20 STAR qualified as per the applicable ENERGY STAR guidelines for energy efficiency. The following logo will appear on all ENERGY STAR qualified computers: Figure 1-7 ENERGY STAR logo The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories.
  • Page 21: Dual-Core Processors

    Dual-core processors The HP xw4550 Workstation contains a dual-core processor. Dual-core processors provide the workstation with two true processors in a single socket, and can better handle the load of multi-threaded applications (such as rendering an image in Digital Content Creation) and highly multi-tasked environments (such as running several productivity applications while listening to music).
  • Page 22 Chapter 1 Product overview ENWW...
  • Page 23: Configuring And Restoring The Operating System

    Configuring and restoring the operating system This chapter describes configuring and restoring the operating system. ● Setting up Microsoft Windows Vista Business software on page 15 ● Setting up Microsoft Windows XP Professional software on page 18 ● HP Backup and Recovery Manager restore points on page 21 ●...
  • Page 24: Creating Recovery Disks

    the system hardware configuration and the language choice. During the process, do not power off your workstation unless you are directed to do so. NOTE: After you have selected a language during initial boot of the operating system, the language will be locked in on the hard drive.
  • Page 25: Creating System Recovery Dvds Or Cds

    Creating system recovery DVDs or CDs You can create a set of the DVDs or CDs from your system if you have a DVD or CD writer. After launching the HP Backup and Restore Manager, you can create ISO images of the factory image, or write them directly to CD or DVD media.
  • Page 26: Transferring Files And Settings Using Windows Easy Transfer

    To obtain the support center telephone number for your region: See: http://www.hp.com/support/contactHP. Select your region. Under the Call HP heading, select Technical support after you buy. Transferring files and settings using Windows Easy Transfer Windows Easy Transfer, the Microsoft data migration tool, provides a guide that helps you choose what files and data to transfer from another Windows computer to your Windows Vista Business workstation and how to transfer it.
  • Page 27: Selecting A Language

    Selecting a language At the first boot of the factory preinstalled operating system, you might be prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the configuration of the operating system. This process might take quite a while, depending on the system hardware configuration and the language choice.
  • Page 28: Creating A Restoreplus! Cd

    Creating a RestorePlus! CD You can create a set of the CDs from your system if you have a CD writer. When you first boot your system, you will be prompted to make CDs for RestorePlus!, the Windows operating system, and a supplemental HP Backup and Recovery Manager CD.
  • Page 29: Ordering Backup Software

    CAUTION: If you uninstall the HP Backup and Recovery Manager application, emergency recovery and data backup and recovery are no longer possible. ● Removing only the recovery partition – The recovery partition can be removed by selecting Remove HP Recovery Partition in the HP Backup & Recovery program folder. When the HP Recovery Partition is removed;...
  • Page 30: Protecting The Software

    the boot process. From the Emergency Recovery menu, choose Recover PC to a specific point in time and follow the instructions. Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.
  • Page 31: Restoring The Linux Operating System

    Restoring the Linux operating system To restore the Linux operating system, you must have the HP Driver CD and RHEL restore media. Download the latest HP Driver CD to get any new enhancements. This section provides information on how to: ●...
  • Page 32: Upgrading Device Drivers

    HP support this operation. Setting up Red Flag Linux Hewlett-Packard offers the Red Flag Linux operating system as a preloaded option on the HP xw4550 Workstation in certain countries, but does not, however, support the Red Flag Linux operating system.
  • Page 33: System Management

    System management This chapter describes the various tools and utilities that support system management on the workstation, and include information on the following sections: ● Computer Setup (F10) Utility on page 25 ● Workstation management on page 32 Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ●...
  • Page 34: Bios Rom

    ● Enable power-on password prompting during system restarts (warm boots) and power-on. ● Hide or make available the integrated I/O functionality, including the serial, or USB ports, audio, or embedded network interface controller (NIC). Any hidden devices are inaccessible and increase overall system security.
  • Page 35: Computer Setup (F10) Utility Menu

    Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and press Enter. To apply and save changes, select File>Save Changes and then select F10=YES. ●...
  • Page 36 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation. Apply Defaults Restores factory default settings. and Exit Ignore Changes Exits the computer setup without applying or saving any changes. and Exit Save Changes Saves changes to system configuration and exits the computer setup.
  • Page 37 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard drive orders by physically reordering the menu entries. The default boot order presents these selections: ● ATAPI –...
  • Page 38 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description be enabled by the operating system. When enabled, Embedded Security Device offers these options: ● Embedded Security Device Support ● Enable/Disable—Turns the TPM on/off. If enabled, these options become available: ◦...
  • Page 39 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ● F9 Prompt (Enable/Disable). Enabling this feature displays the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing the F9 key still accesses the boot menu. ●...
  • Page 40: Workstation Management

    Workstation management HP Client Management Solutions are available for download from http://www.hp.com/go/easydeploy They provide standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of workstation management: ● Initial configuration and deployment ●...
  • Page 41: Replicating The Setup

    Replicating the setup The following procedures enable you to easily copy one setup configuration to other workstations of the same model for faster, more consistent configuration of multiple workstations. NOTE: Both procedures require a diskette drive or a USB device such as an HP Drive Key. To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software.
  • Page 42: Updating And Managing Software

    As soon as the workstation powers on, press and hold the key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key at the appropriate time, you must restart the workstation and press and hold the key again to access the utility.
  • Page 43: Altiris Client Management Solutions

    Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address: ●...
  • Page 44: Proactive Change Notification

    Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web site to proactively and automatically: ● Send you Proactive Change Notification (PCN) emails informing you of hardware and software changes to most commercial workstations and servers, up to 60 days in advance ●...
  • Page 45: Asset Tracking And Security

    When power is applied to the workstation, the FailSafe Boot Block ROM performs a validation of the system ROM, and: ● If the system ROM is valid, the workstation starts normally. ● If the system ROM fails the validation, the FailSafe Boot Block ROM provides enough support to start the workstation from a BIOS CD or USB storage media image created from a SoftPaq.
  • Page 46: Password Security

    Hood Sensor (Smart Cover Sensor) alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a workstation’s internal components. NOTE: ProtectTools, the Hood Sensor (Smart Cover Sensor), and the Hood Lock (Smart Cover Lock) are available as options on select systems.
  • Page 47: Establishing A Power-On Password Using Workstation Setup

    To establish a setup password using workstation setup: Power on or restart the workstation. As soon as the computer is powered on, press and hold the key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key at the appropriate time, you must restart the workstation...
  • Page 48: Changing A Power-On Or Setup Password

    To enter a setup password: Restart the workstation. As soon as the workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key at the appropriate time, you must restart the workstation and press and hold the key again to access the utility.
  • Page 49: National Keyboard Delimiter Characters

    NOTE: Refer to National keyboard delimiter characters on page 41 for information about the alternate delimiter characters. The power-on password and setup password can also be changed using the Security options in the Computer Setup (F10) Utility. National keyboard delimiter characters Each keyboard is designed to meet country-specific requirements.
  • Page 50: Drivelock Applications

    are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit this profile, it may be a tolerable risk, given the nature of the data stored on the hard drive. DriveLock applications The most practical use of the DriveLock security feature is in a corporate environment.
  • Page 51: Hood Sensor Option (Smart Cover Sensor)

    Select Security>DriveLock Security. For each DriveLock-capable drive, select a drive by pressing the F10 key to accept. Under Enable/Disable DriveLock options, select Enable, and then press the F10 key to enable DriveLock for a particular drive. CAUTION: Forgetting the DriveLock password renders the drive unusable. Enter a new user password, and then press the F10 key to accept.
  • Page 52: Setting The Hood Sensor Protection Level

    Setting the hood sensor protection level Power on or restart the workstation. As soon as the workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key at the appropriate time, you must restart the computer...
  • Page 53: Clearing Passwords

    ● PC component failure (such as processor or power supply) ● Forgotten password NOTE: The FailSafe Key is a workstation accessory that must be ordered from HP. Be prepared; order this key before you actually need it. You can order a FailSafe Key in either of the two following key configurations: ●...
  • Page 54: Drive Protection System

    Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives that is installed in select HP workstations. the DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using the DPS, and a permanent record of key information is written onto the drive.
  • Page 55 CAUTION: Do not use the power button to power off the workstation unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive. ENWW Workstation management...
  • Page 56 Chapter 3 System management ENWW...
  • Page 57: Removal And Replacement Procedures

    Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components of the workstation, and includes the following sections: ● Warnings and cautions on page 49 ● Service considerations on page 50 ● Customer Self-Repair on page 55 ●...
  • Page 58: Service Considerations

    CAUTION: Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin.
  • Page 59: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity Relative humidity Event Walking across carpet 7,500V 15,000V 35,000V Walking across vinyl floor 3,000V 5,000V 12,000V Motions of bench worker 400V 800V 6,000V Removing bubble pack from PCB 7,000V 20,000V 26,500V Packing PCBs in foam-lined box 5,000V 11,000V 21,000V...
  • Page 60: Grounding The Work Area

    Grounding the work area To prevent static damage at the work area: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...
  • Page 61: Screws

    If an incorrect screw is used during the reassembly process, it can damage the unit. Hewlett-Packard strongly recommends that all screws removed during disassembly be kept with the removed part, and then returned to their proper locations.
  • Page 62: Cables And Connectors

    WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation from the front bezel or lifting it incorrectly could cause the unit to fall, causing you harm and damaging the workstation. To properly and safely lift the workstation, lift it from the bottom of the chassis for either the desktop or minitower configuration.
  • Page 63: Customer Self-Repair

    Customer Self-Repair Customer Self-Repair enables you to obtain replacement parts and install them yourself on your workstation. See http://www.hp.com/go/selfrepair for more information. Predisassembly procedures Perform the following steps before servicing the workstation: Close any open software applications. Remove any diskettes or CDs from the workstation. Shut down the operating system.
  • Page 64: System Board Components

    System board components The following illustration shows the system board connectors, sockets, and important switches for the HP xw4550 Workstation. Figure 4-2 System board component identification NOTE: In the following table, component names are shown as they appear on the system board. Table 4-3 System board components Component...
  • Page 65: Steps For Removing And Replacing Components

    Table 4-3 System board components (continued) Component Component Component Memory module INTERNAL USB DVI-D integrated video sockets connector connector Floppy (diskette) drive SPK (speaker) Serial port (top) connector connector connector Power Connector P1 FRONT AUDIO VGA (bottom) (main power to sysetm connector connector board)
  • Page 66 Hood sensor (Optional hood sensor (Smart cover sensor) on page Front bezel (Front Bezel on page Bezel blanks (Bezel blanks on page Front panel I/O device assembly (Front panel I/O device assembly on page Power button and front speaker (Power button on page Optical drive (Optical drive (minitower...
  • Page 67: The Optional Security Lock

    The optional security lock If a security padlock is installed, remove it before servicing the workstation. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following image. Figure 4-3 Removing the security lock The optional cable lock If a cable lock is installed, remove it before servicing the workstation.
  • Page 68: Optional Hood Sensor (Smart Cover Sensor)

    To remove the side access panel: WARNING! Electrical shock hazard. Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system (Predisassembly procedures on page 55) and lay the workstation on its side as shown below.
  • Page 69: Optional Solenoid Hood Lock (Smart Cover Lock)

    Disconnect the hood sensor connector (1) from system board. The hood sensor system board connector is located between the main power connector (P1) and the SATA Port0 connector on the system board (behind the installed hard drive, as shown in the inset (1) in the figure below). Figure 4-6 Removing the hood sensor Slide the hood sensor forward, push it down, and remove it (2) from the chassis.
  • Page 70: Front Bezel

    Slide the solenoid hood lock assembly (3) away from the chassis and out of the workstation. Figure 4-7 Removing the hood lock To install the hood lock, reverse the previous steps. Front Bezel Lift up on the two release snaps (1) located on the front bezel. Rotate the front bezel away (2) from the chassis to remove the bezel.
  • Page 71: Front Panel I/O Device Assembly

    Disconnect power from the system (Predisassembly procedures on page 55) and remove the front bezel (Front Bezel on page 62). Gently push the subpanel (1) out the back of the front bezel. Remove the desired bezel blank by applying outward pressure on the subpanel (1) and pulling the blank (2) away.
  • Page 72 Pull the front panel cables through the chassis and out the front of the workstation. You might have to slide the cables out one at a time. Figure 4-10 Removing the front panel I/O device assembly To replace the front panel I/O device assembly: Thread each front panel I/O device assembly cable through the same holes from which they were removed.
  • Page 73: Power Button

    Power button To remove the power button: Disconnect power from the system (Predisassembly procedures on page 55), remove the side access panel (Side access panel on page 59), remove the front bezel (Front Bezel on page 62), and remove the front panel I/O device assembly (Front panel I/O device assembly on page 63).
  • Page 74: Optical Drive (Minitower Configuration)

    Remove the four screws (2) securing the speaker to the chassis and lift the speaker out (3) of the chassis. Figure 4-13 Removing the speaker To replace the speaker, reverse the previous steps. Optical drive (minitower configuration) Your workstation might have a SATA optical drive. To remove an optical drive: Disconnect power from the system (Predisassembly procedures on page 55), remove the side...
  • Page 75 Disconnect the power (1) and data (2) cables from the drive, as shown in the following figure. Figure 4-14 Disconnecting the cables from the optical drive (minitower configuration) Lift the green drive-lock release lever (1) and gently slide the drive (2) out of the chassis. Figure 4-15 Removing the optical drive from the chassis ENWW...
  • Page 76 If replacing this drive with another drive, remove the four guide screws (2), shown in the following figure, and set them aside to be used in the replacement drive. Figure 4-16 Removing the guide screws To install an optical drive: NOTE: Always connect optical drives to the lowest numbered available SATA port, or immediately following any installed SATA hard drives.
  • Page 77: Optical Drive (Desktop Configuration)

    Align the screws with the grooves in the drive bay and gently slide the drive into the workstation until it snaps into place (2). CAUTION: Ensure that the optical drive is securely seated by pulling on it to see if the drive can become easily disengaged.
  • Page 78 Disconnect the data (1) and power (2) cables from the drive. Figure 4-19 Disconnecting the cables from the optical drive Press down on the yellow drive-lock release lever (1) and gently slide the drive 2 out of the chassis. Figure 4-20 Removing the optical drive from the chassis Chapter 4 Removal and replacement procedures ENWW...
  • Page 79 If the drive is to be replaced, remove the four installation guide screws (2), as shown in the following figure, and set them aside. Figure 4-21 Removing the optical drive screws To install an optical drive: Disconnect power from the system (Predisassembly procedures on page 55), remove the side access panel...
  • Page 80: Diskette Drive (Optional)

    Connect the power cable to the drive first. This will allow any possible accumulated static electricity to discharge through the ground circuit of the power connector before the drive data circuits are connected. Next, connect the data cable from the drive (1) and system board (2), as shown in the following figure.
  • Page 81 Disconnect the data (1) and power (2) cables from the back of the diskette drive. Figure 4-24 Disconnecting the cables from the diskette drive Lift the green drive-lock release tab (1) and gently slide the drive 2 out at the same time. Figure 4-25 Removing the diskette drive from the chassis To replace a diskette drive:...
  • Page 82: Power Supply

    Power supply To remove the power supply: Disconnect power from the system (Predisassembly procedures on page 55) and remove the side access panel (Side access panel on page 59). TIP: This next step requires disconnecting several power cables. To speed up reinstalling the power supply, it is helpful to write down the numbers on the cables so that you can easily reconnect the cable to the correct devices.
  • Page 83: Workstation Power Connections To Drives And The System Board

    Workstation power connections to drives and the system board For help in identifying power cables, refer to the following information. Route or tie cables so they cannot interfere with the processor heatsink fan. Figure 4-27 Power connections for a typical HP xw4550 Workstation configuration Table 4-4 HP xw4550 Workstation power connections Item...
  • Page 84: System Fan Assembly

    Table 4-4 HP xw4550 Workstation power connections (continued) Item Description Item Description Power connector P8 to Power connector P1 to second optical drive system board First optical drive PCI slot (shows optional IEEE 1394 PCI card with optional adapter cable connected to power connector P6) Second optical drive...
  • Page 85: Memory

    Remove the four screws (2) from the rear of the chassis with a Phillips screwdriver, and lift it (3) out of the chassis. Figure 4-28 Removing the system fan To replace the system fan assembly, reverse the previous steps. CAUTION: When replacing the system fan, be sure that the fan is situated so that the airflow direction arrow is pointing toward the rear of the chassis.
  • Page 86: Memory Module Features

    Support for dual-channel DIMMs Memory module requirements CAUTION: Hewlett-Packard ships DIMMs with this product that are electrically and thermally compatible with the product. Because third-party DIMMs might not be electrically or thermally compatible, third-party DIMMs are not supported by HP.
  • Page 87: Required Loading Order

    Required loading order Use the following illustration as a guide for installing memory modules: ● When installing a single DIMM only, install it in socket DIMM1A (item 1 in the illustration, and as shown on the system board label). ● Always install the first DIMM pair in sockets DIMM1A and DIMM1B (items 1 and 2, respectively, in the figure, and as shown on the system board label).
  • Page 88: Pci Slots

    Figure 4-31 Installing a memory module PCI Slots This section contains information on PCI slots. Your workstation contains two PCI slots (items 3 and 4 in the illustration), one PCI Express x4(1) slot (item 2 in the illustration), and one PCI Express x16 (item 1 in the illustration). The PCI Express x16 is normally used for high-performance graphics cards.
  • Page 89: Pci Retainer

    Table 4-5 PCI slots Slot Type Slot power (Maximum) PCI Express x16 75 W* PCI Express x4(1) 25 W* PCI 32/33 25 W* PCI 32/33 25 W* * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply.
  • Page 90: Pci Express

    Secure the bracket with two screws (3). Figure 4-34 Installing the PCI retainer PCI Express PCI Express improves system attributes. PCI Express enables a low-power, scalable, high-bandwidth communication path with a small number of connections (wires) compared to traditional parallel interfaces (for example, PCI).
  • Page 91 Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again. Figure 4-35 Removing the PCI Express card To install a PCI Express card: Disconnect power from the system (Predisassembly procedures on page 55), remove the side...
  • Page 92: Pci

    To remove a PCI card: Disconnect power from the system (Predisassembly procedures on page 55), remove the side access panel (Side access panel on page 59), and remove the PCI retainer (PCI retainer on page 81), if installed. Lift the PCI levers (1) by first pressing down and then up. Lift the PCI card (2) out of the chassis.
  • Page 93: Front Pci Card Guide And Optional Fan Removal

    Close the PCI retention clamp (4) by rotating the clamp downward and pushing down on the two green snaps from the rear panel of the chassis. Figure 4-38 Installing the PCI card Front PCI card guide and optional fan removal NOTE: The fan is used only for special configurations, but the card guide is used with all full-length add-in cards.
  • Page 94: Ieee-1394 Card (Optional)

    Remove the fan from the fan housing by applying outward pressure on the fan housing while pushing the fan out of the housing. Figure 4-40 Removing the fan from the card guide To replace the front fan, reverse the previous steps, but be sure that the airflow direction arrow on the side of the fan points to the rear of the chassis.
  • Page 95: Battery

    Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again. Figure 4-41 Removing the IEEE-1394 card To install an IEEE-1394 card, reverse the previous steps. Battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of approximately three years.
  • Page 96: Sata Hard Drive

    Figure 4-42 Removing the battery To install the battery, confirm the polarity (positive-negative), position battery edge under plastic housing tabs, and press down until the metal snaps engage. SATA hard drive To remove a hard drive: Disconnect power from the system (Predisassembly procedures on page 55) and remove the side access panel...
  • Page 97 Disconnect the data (1) and power (2) cables from the hard drive. Figure 4-43 Removing the hard drive cables Lift up on the green drive-lock release tab (1) and slide the hard drive (2) out of the chassis. Figure 4-44 Removing the hard drive from the chassis ENWW Steps for removing and replacing components...
  • Page 98 If you will be replacing the hard drive with a replacement drive, remove the four installation guide screws from the drive housing (as shown in the following figure) and retain them for reuse. Figure 4-45 Removing hard drive installation guide screws To install a SATA hard drive: NOTE: Always connect SATA hard drives to the two lowest numbered ports on the system board...
  • Page 99 Connect the power cable (2) to the drive (as shown in the following figure). This will allow any possible accumulated static electricity to discharge through the ground circuit of the power connector before the drive data circuits are connected. Figure 4-47 Installing the SATA hard drive Connect the data cable (1) between the hard drive (shown in the previous figure) and the appropriate serial ATA port (2 in the following figure) using the following port connection sequence:...
  • Page 100: Processor Heatsink

    Processor heatsink NOTE: The following illustrated processor heatsink is typical of what you might have in your workstation. Be aware that different variations of the processor heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the processor heatsink. To remove the processor heatsink: Apply power to the workstation for a minimum of five minutes before proceeding to the next step.
  • Page 101 Lift the heatsink (2) from the processor. Figure 4-50 Removing the processor heatsink from the system board Use alcohol and a soft cloth to clean all of the thermal interface residue from the heatsink and processor. CAUTION: Allow the alcohol on the processor and heatsink to dry completely. To replace the processor heatsink: Disconnect power from the system (Predisassembly procedures on page...
  • Page 102: Processor

    Processor To remove the processor: Disconnect power from the system (Predisassembly procedures on page 55), remove the side access panel (Side access panel on page 59) and the processor heatsink (Processor heatsink on page 92). Raise the lever (1) on the processor socket handle to slide the processor into position for removal (as shown in the following illustration).
  • Page 103: System Board

    To properly align the processor with the socket, orient the small triangle image located on one corner of the processor circuit board to the matching triangle image on one corner of the processor socket (see illustration below). With all processor pins properly aligned, press the processor straight down into the socket until the processor is seated.
  • Page 104: Product Recycling

    Slide the system board toward the front of the chassis and then lift it (2) out of the workstation. Figure 4-53 Removing the system board To replace the system board: Lay the system board back in the chassis slightly away from the rear of the chassis. The mounting hooks should fall into the recesses of the tray so the tray lays flat on the chassis base.
  • Page 105: System Diagnostics And Troubleshooting

    System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● Customer self help on page 97 ● Troubleshooting checklist on page 114 ● LED color definitions on page 114 ● HP Insight Diagnostics Offline Edition on page 115 ●...
  • Page 106: Hp Softpaq Download Manager

    HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you to download software updates for your workstation from the HP support site. To use the download manager: See http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html. Select the desired workstation model, operating system, and language, then click Find Available SoftPaqs.
  • Page 107: Troubleshooting Scenarios And Solutions

    Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and audible beep Diagnosis and service action activity Blinks red 4 times, once per Power supply failure. second, then 2-second pause, Open the access panel and ensure the four-wire power supply cable is properly 4 beeps connected to the system board power connector P3.
  • Page 108: Solving Power Supply Problems

    Table 5-2 Minor problems (continued) Problem Cause Possible Solution Workstation seems to be locked Program in use has stopped Attempt the normal Windows shutdown procedure. responding to commands. Restart the workstation using the power button. Workstation date and time display Real-time clock (RTC) battery Reset the date and time under Control Panel.
  • Page 109: Solving Diskette Problems

    Table 5-3 Power supply problems Problem Cause Solution Power supply shuts down Power supply fault. Replace the power supply. intermittently. After AC power is applied, system This behavior is normal. The No action required. This behavior occurs whether or not powers up for 2-3 seconds and then system is restoring WOL WOL is enabled.
  • Page 110: Solving Hard Drive Problems

    Table 5-4 Diskette problems (continued) Problem Cause Solution Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the Use another diskette. diskette. Diskette write control is Use the Computer Setup (F10) Utility to verify the storage enabled.
  • Page 111: Solving Display Problems

    Table 5-5 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Loose cable. Verify cable connections. The system might not have Run the Computer Setup (F10) Utility. automatically recognized a If the system still does not recognize the new device, newly installed device.
  • Page 112 Table 5-6 Display problems (continued) Problem Cause Solution System ROM is bad; system is Reflash the ROM using SoftPaq. You can reflash the ROM, running in FailSafe Boot Block using the latest SoftPaq images downloaded from mode (indicated by 8 beeps). http://www.hp.com/support/workstation_swdrivers Fixed-sync monitor will not Be sure that the monitor can accept the same horizontal...
  • Page 113: Solving Audio Problems

    Table 5-6 Display problems (continued) Problem Cause Solution The picture is fragmented, rolls, The monitor connections might Ensure the monitor cable is securely connected to the jitters, or flashes. be incomplete, or the monitor workstation. might be incorrectly adjusted. In a two-monitor system or if another monitor is in close proximity, ensure the electromagnetic field of each monitor is not interfering with the other monitor by moving them further from each other.
  • Page 114: Solving Printer Problems

    Table 5-7 Audio problems (continued) Problem Cause Solution Right-click the CD/DVD device and select Properties. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected. Headphones or devices Turn on and use headphones or external speakers, if connected to the line-out connected, or disconnect headphones or external connector mute the internal...
  • Page 115: Solving Keyboard And Mouse Problems

    Table 5-8 Printer problems (continued) Problem Cause Solution If you are on a network, you Make the proper network connections to the printer. might not have made the connection to the printer. Printer might have failed. Run printer self-test. Printer does not turn on. The cables might not be Reconnect all cables.
  • Page 116: Solving Front Panel Component Problems

    Solving front panel component problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the rear of the computer. If this does not correct the problem or you must use the front panel ports, continue troubleshooting.
  • Page 117: Solving Network Problems

    Table 5-11 Hardware installation problems (continued) Problem Cause Solution Cables of new external device Ensure that all cables are properly and securely connected are loose, or power cables are and that pins in the cable or connector are not bent down. unplugged.
  • Page 118 Table 5-12 Network problems (continued) Problem Cause Solution Network driver does not detect Network controller is disabled. Run the Computer Setup and enable network controller. network controller. Incorrect network driver. Verify the network controller documentation for the correct driver or obtain the latest driver from the manufacturer website.
  • Page 119: Solving Memory Problems

    EEPROM. images from: http://www.hp.com/support/ workstation_swdrivers Solving memory problems CAUTION: Hewlett-Packard does not support mixing ECC and non-ECC memory. If ECC and non- ECC memory are mixed, the workstation will not boot the operating system. Table 5-13 Memory problems Problem Cause...
  • Page 120: Solving Processor Problems

    Solving processor problems Table 5-14 Processor problems Problem Cause Solution Poor performance is experienced. Processor is hot. Ensure the airflow to the workstation is not blocked. Ensure the fans are connected and working properly (some fans only operate when needed). Ensure the processor heatsink is installed properly.
  • Page 121: Solving Internet Access Problems

    Table 5-15 DVD problems (continued) Problem Cause Solution Windows does not detect the Use Device Manager to remove or uninstall the DVD-ROM drive. device in question. Restart the workstation and let Windows detect the device. Recording audio CDs is difficult or Wrong or poor quality media Use a slower recording speed.
  • Page 122: Troubleshooting Checklist

    Table 5-16 Internet access problems (continued) Problem Cause Solution Right-click the COM port your modem uses, then click Properties. Under Device status, verify that the modem is working properly. Under Device usage, verify the modem is enabled. If there are further problems, click the Troubleshoot button and follow the on-screen instructions.
  • Page 123: Hp Insight Diagnostics Offline Edition

    HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform diagnostic testing and to view critical computer hardware and software configuration information from various sources. Key features and benefits The HP Insight Diagnostics utility simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues, and helps provide a higher level system availability.
  • Page 124: Downloading The Latest Diagnostic Utility

    To start the diagnostic utility on the Documentation Library CD: Power on your workstation and press the key during the initial boot process to enter the Computer Setup (F10) Utility. Select your language from the list and press the Enter key.
  • Page 125: Survey Tab

    Survey tab The Survey menu enables access to important system configuration information, and offers both a summary and advanced view. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category. All of the following categories of information are available on the Survey menu: ●...
  • Page 126: Status Tab

    Choose how you want the test to be executed, either Number of Loops or Total Test Time. ● When choosing to run the test over a specified number of loops, enter the number of loops to perform. ● If you want to run the diagnostic test for a specified time period, enter the amount of time in minutes.
  • Page 127: Help Tab

    Help tab The Help tab has three views; HP Insight Diagnostics, Error Codes, and Test Components: ● HP Insight Diagnostics—Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes - Provides error code listings. It includes device tested, message, and recommended repair information.
  • Page 128 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 162—System Options Not Set Configuration incorrect. RTC battery Run Computer Setup (F10) Utility. might need to be replaced. Set the date and time under Control Panel or in F10 Setup, depending on the operating system.
  • Page 129 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 215—Memory Mismatch There are one or more mismatched See the illustration on the side access panel for the Warning pairs of DIMMs between channel A and correct memory configurations and reseat the DIMMs channel B.
  • Page 130 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 514—CPU or Chassis Fan not Processor fan is not connected or Reseat the processor or chassis fan. detected might have malfunctioned. Replace the processor or chassis fan. 601—Diskette Controller Error Diskette controller circuitry or diskette Run the Computer Setup (F10) Utility.
  • Page 131 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Reconfigure card resources and run the Computer Setup (F10) Utility. Run the Computer Setup (F10) Utility or Windows utilities. 1152—Serial Port 2 Address Both external and internal serial ports Remove any Comm port expansion cards.
  • Page 132 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Replace the hard drive. Replace the system board. 1790—Disk 0 Error The drive is not installed correctly or Be sure that any jumpers are set correctly and that has failed.
  • Page 133 Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action ECC Multiple Bit Error Chipset has detected more than one Replace the memory module. Detected in Memory Module bad bit in a 64-bit quadword of the memory array. Parity Check 2 Parity RAM failure.
  • Page 134 126 Chapter 5 System diagnostics and troubleshooting ENWW...
  • Page 135: Configuring Raid Devices

    Configuring RAID devices This chapter describes how to configure SATA RAID devices for use with an HP xw4550 Workstation. For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing your workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals. Introduction This document describes the steps necessary to setup RAID 0, RAID 1 and JBOD configurations on an HP xw4550 Workstation.
  • Page 136: Assessing Drive Assignments

    Assessing drive assignments To identify the drive assignments, select 1 and verify that all drives are free. If a drive is not free, use the Delete function to remove its designator. Press to exit the function. Deleting arrays To delete an array Select 3 and highlight the logical drive to delete.
  • Page 137: Exiting The Utility

    Exiting the utility To conclude RAID configuration, choose one of the following: ● Press twice to exit the utility. ● Press to reboot. Configuring the boot order Reboot the workstation and enter the Computer Setup (F10) Utility. Select Storage>Boot Order. Use the arrow keys to select ATAPI CD-ROM Drive, and then press Enter.
  • Page 138 130 Chapter 6 Configuring RAID devices ENWW...
  • Page 139: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS Preparing to configure passwords This workstation supports the following security password features, which can be established through the Computer Setup (F10) Utility menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access the Computer Setup (F10) Utility and any other information on the workstation.
  • Page 140: Resetting The Password Jumper

    Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
  • Page 141: Using The Cmos Switch

    Using the CMOS switch Shut down the operating system, and power off the workstation and any external devices. Disconnect the workstation power cord and any external devices from the power outlets. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
  • Page 142: Using The Computer Setup (F10) Utility To Reset Cmos

    Using the Computer Setup (F10) Utility to reset CMOS To reset CMOS using the Computer Setup (F10) Utility, access the Computer Setup (F10) Utility menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key while the message is displayed, the workstation must be...
  • Page 143: Appendix A Appendix A-Workstation Connector Pins

    Appendix A—Workstation connector pins Connector pin descriptions This appendix provides connector pin and signal descriptions for connectors used with the HP xw4550 Workstation. Workstation Ethernet connector Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Workstation serial connector...
  • Page 144 Workstation USB connector Signal Ground Workstation IEEE 1394 connector Signal Power TPB- TPB+ TPA- TPA+ Microphone cable connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone cable connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground...
  • Page 145 SATA drive connector Data Pins Power Pins Power Pins Signal Signal Signal Ground 3.3-V power 5-V power 3.3-V power 5-V power 3.3-V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12-V power Ground 5-V power 12-V power * S2 and S3 differential signal pair 12-V power **S5 and S6 differential signal pair Workstation VGA connector...
  • Page 146 Signal Signal T.M.D.S DATA 2- +5V POWER T.M.D.S DATA 2+ T.M.D.S DATA 2/4 SHIELD HOT PLUG DETECT T.M.D.S DATA 4- T.M.D.S DATA 0- T.M.D.S DATA 4+ 2 T.M.D.S DATA 0+ DDC CLOCK T.M.D.S DATA 0/5 SHIELD DDC DATA T.M.D.S DATA 5- ANALOG VERT.
  • Page 147 4-Pin power (processor/memory/aux. sys. board) cable Color Signal connector (mates with system board connector P3) CAUTION: The 4-pin power cable connector is the color white. +12VCPU You must mate it ONLY with white system board connector P3. +12VCPU Mating this cable with any other system board connector and applying power might damage your system board and void your warranty.
  • Page 148 Internal USB system board 2x5 connector Signal The 2x5 internal USB system board connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. USB6# USB7# USB6 CAUTION: Possible equipment damage. Always key all option connectors to the blank pin 9 position to prevent damage to connectors and equipment.
  • Page 149 Floppy (diskette) drive Signal Signal Ground FLP_WP# Unused Ground Ground FLP_RD_D# FLP_SEL_A# Ground Ground FLP_HD_SEL# Unused Ground Ground FLP_DSKCHG# Internal serial Signal Signal DTR2# RXD2 +3.3V AUX CTS2# RTS2# DSR2# COMM_B_DET# TXD2 DCD2# R12# -12V Ground +12V Ground ENWW Connector pin descriptions 141...
  • Page 150 142 Appendix A Appendix A—Workstation connector pins ENWW...
  • Page 151: Appendix B Appendix B-System Board Designators

    Appendix B—System board designators This appendix lists the system board designators for this system. Designator Silkscreen Component DIMM1A DIMM1A DIMM slot 1, channel A connector DIMM1B DIMM1B DIMM slot 1, channel B connector DIMM2A DIMM2A DIMM slot 2, channel A connector DIMM2B DIMM2B DIMM slot 2, channel B connector...
  • Page 152 Designator Silkscreen Component P60-63 SATA0, SATA1, SATA2, SATA3 SATA Connector ports CPU_FAN processor fan connector P124 Hood Lock Internal Hood Lock Connector P125 Hood Sense Internal Hood Sense Connector P150 INTERNAL USB Internal USB Connector SW50 CMOS (Push slider to clear) Clear CMOS slider switch SW50 XBT1 BATTERY...
  • Page 153: Appendix C Appendix C- Routine Care

    Appendix C— Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
  • Page 154: Cleaning The Monitor

    ● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ●...