Appendix Iv: Technical Support - TYAN FT72 B7015 Service Manual

Appendix IV: Technical Support

If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them
and they should have the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for you. Furthermore,
if you purchased your system from a dealer near you, take the system to them
directly to have it serviced instead of attempting to do so yourself (which can
have expensive consequences).
If these options are not available for you then TYAN Computer Corporation can
help. Besides designing innovative and quality products for over a decade,
TYAN has continuously offered customers service beyond their expectations.
TYAN's website (www.tyan.com) provides easy-to-access resources such as
in-depth Linux Online Support sections with downloadable Linux drivers and
comprehensive compatibility reports for chassis, memory and much more.
With all these convenient resources just a few keystrokes away, users can easily
find the latest software and operating system components to keep their systems
running as powerful and productive as possible. TYAN also ranks high for its
commitment to fast and friendly customer support through email. By offering
plenty of options for users, TYAN serves multiple market segments with the
industry's most competitive services to support them.
"TYAN's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general" - Anandtech.com
You can contact TYAN Technical Support by using our Online Support System:
http://12.230.196.231/helpstar/hsPages/login.aspx?ReturnUrl=%2fhelpstar%2fh
sPages%2fDefault.aspx
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ's, bulletins, driver updates, and other
information: http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for
any product problems. This warranty only covers normal customer use and
does not cover damages incurred during shipping or failure due to the alteration,
misuse, abuse, or improper maintenance of products.
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