HP FM064UT#ABA Maintenance And Service Manual page 10

6 Diagnostics and troubleshooting ................................................................................... 163
Calling technical support ....................................................................................................... 164
Locating ID labels ................................................................................................................. 164
Locating warranty information ............................................................................................... 165
Diagnosis guidelines ............................................................................................................ 167
Troubleshooting checklist ....................................................................................................... 169
HP troubleshooting resources and tools ................................................................................... 169
Troubleshooting scenarios and solutions .................................................................................. 172
Self-troubleshooting with HP Vision Diagnostics ........................................................................ 183
x
Diagnosis at startup ............................................................................................... 167
Diagnosis during operation .................................................................................... 168
HP Support Assistant .............................................................................................. 169
HP Help and Support Center .................................................................................. 169
E-support .............................................................................................................. 170
Troubleshooting a problem ...................................................................... 170
Instant Support and Active Chat ............................................................... 170
Customer Advisories, Customer and Security Bulletins, and Customer Notices 171
Product Change Notifications .................................................................. 171
Helpful hints ......................................................................................................... 171
At startup .............................................................................................. 171
During operation .................................................................................... 171
Customizing the monitor display .............................................................. 172
Solving minor problems ......................................................................................... 172
Solving power supply problems .............................................................................. 174
Testing power supply .............................................................................. 175
Solving diskette problems ....................................................................................... 176
Solving hard drive problems ................................................................................... 178
Solving display problems ....................................................................................... 180
Solving audio problems ......................................................................................... 182
Solving printer problems ........................................................................................ 183
Overview ............................................................................................................. 184
Downloading and accessing HP Vision Diagnostics ................................................... 185
Accessing HP Vision Diagnostics on the workstation .................................................. 186
Creating and using a bootable USB key ................................................... 186
Creating and using a bootable DVD ......................................................... 186
Using the HP Memory Test utility .............................................................. 186
User interface ....................................................................................................... 188
Survey tab ............................................................................................. 188
Test tab ................................................................................................. 190
Status tab .............................................................................................. 192
History tab ............................................................................................ 192
Errors tab .............................................................................................. 192
Help tab ............................................................................................... 193
Saving and printing information in HP Vision Diagnostics ........................................... 194
ENWW