Placing A Call On Hold; Being Reminded Of A Call On Hold - AT&T Spirit Communications System User Training Workbook

Placing A Call On Hold

You will need to place calls on hold for a variety of reasons - to check your calender, to
ask a colleague's opinion, to get a file from your cabinet.
It's simple, and the same for both intercom and outside calls.
ACTION
1. Press the HOLD/PAUSE button.
To prevent those at other stations from accidentally picking up the call you've placed on
hold, you merely: (This is only necessary on outside lines. An intercom call cannot be
retrieved from a third set.)
ACTION
1. Press the HOLD/PAUSE button
a second time.
To get reconnected with an outside call, press the held line button; with an inside call,
press the held INTERCOM button.

Being Reminded Of A Call On Hold

Occasionally after you've put a call on hold you get sidetracked and forget about it. The
person waiting on the other end is keenly aware that you have forgotten him or her.
The SPIRIT system can remind you that you have a call waiting. If you have not picked
up a held call after one minute (or more, depending on how it is programmed), your
phone will give you a periodic short ring to remind you that someone is waiting. You
needn't do anything to use this feature – it's automatic (unless your system has been
programmed at the "0" setting, for no Held Call Reminder feature).
NOW YOU TRY IT . . .
Ask your friend on the outside (outside line) or a co-worker (intercom) to
let you put him/her on hold. Say that you will be leaving him/her on hold
for a little longer than a minute. Put the person on hold and wait for the
reminder. If an outside person is helping you, press the held line button
to reconnect; press INTERCOM for a co-worker.
The call will remain connected but the
caller will not hear anything nor be
heard. The light will repeat SHORT
ON, VERY LONG OFF while the
person is holding.
Same as above, but the call may be
retrieved only at your phone.
16
Hold
OUTCOME
OUTCOME
.