AT&T MERLIN PIus Attendant Installer's Manual page 51

CALLERS
DISCONNECTED
AFTER GREETING
3-10 Troubleshooting
2 Unplug the MERLIN Attendant from its power source.
3 With switches 1 and 2 still off (up), plug the MERLIN
Attendant back into its power source.
4
Reset switches 1 and 2 to on (down).
5 Dial the default authorized caller code (789).
Dial *990046## (the MERLIN Plus macro code).
6
7
Use the MERLIN Attendant Planning Configurator
Form to reprogram the settings and rerecord the
announcements.
If incoming callers hear the MERLIN Attendant greeting
and then are disconnected instead of being transferred, one
or more greetings may not have been recorded. In this
situation, the MERLIN Attendant sounds a warning beep
that no message exists. This beep (generated by a Touch-
Tone pound sign) causes the MERLIN Attendant to ignore
any following Touch-Tone characters entered by the
caller.
To verify that this is the case:
1 Select an outside line and call the MERLIN Attendant
by dialing the main number of the business.
2 Listen to the greeting.
3 Dial a valid extension number in the MERLIN Plus
system. If you hear a series of Touch-Tones as you
dial, you have verified that a greeting is missing.
(In normal operation, this process is silent.)
To correct this problem, refer to "Recording
Announcements" in Section 2, "Programming Features," to
verify that the appropriate announcements have been
recorded.