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Table
All data from Table WGSUMMARY
Columns
a.
StartTime
b.
NumInWGCall
c.
NumInAnswered
d.
DurInAnsQ + DurInAnsRing
e.
D/C
f.
NumInAnsWithinSLT
g.
F/C * 100%
h.
NumInAbnInQ+NumInAbnDuringRing
i.
DurInAbnInQ + DurInAbnInQ_RingTime + DurInAbnDuringRing +
DurInAbnDuringRing_RingTime
j.
I/H
k.
NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
l.
DurInOverflowQ + DurInOverflowRing + DurInAbnVmMsg +
DurInAbnVmMsg_RingTime + DurInAbnVmNoMsg +
DurInAbnVmNoMsg_RingTime + DurInAbnToApp +
DurInAbnToApp_RingTime + DurInAbnToOthers +
DurInAbnToOthers_RingTime
m. L/K
2309 - Workgroup Cumulative Inbound Call Handling
The Workgroup Cumulative Inbound Call Handling report displays
inbound calls handling statistics for the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a.
StartTime
b.
NumInWGCall
Reports
AltiReport Manual
51
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