2302 - Workgroup Inbound Abandoned Call Wait Time; 2303 - Workgroup Inbound Overflowed/Redirected Calls Wait; Time - Altigen AltiReport Manual

Reports
Value
QueueDuration+RingDuration

2302 - Workgroup Inbound Abandoned Call Wait Time

The Workgroup Inbound Abandoned Call Wait Time report displays total
abandoned calls and abandoned call wait time (queue time + ring time) for
the specified workgroup.
Table
All data from Table CDRMAIN
Filter
TalkDuration = 0 AND AbnTargetType = 8; TargetWGNum
Group
TargetWGNum, WGSessionID
Value
QueueDuration+RingDuration
2303 - Workgroup Inbound Overflowed/Redirected
Calls Wait Time
The Workgroup Inbound Overflowed/Redirected Calls Wait Time report
displays Inbound Overflowed and Redirected Calls Wait Time statistics for
the specified workgroup.
Table
All data from Table CDRMAIN
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