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Workgroup Reports
c.
AGENTPERWGSUMMARY 2.NumInWGAnswered +
AGENTPERWGSUMMARY 2.NumOutWGConnected +
AGENTSUMMARY2.NumInDirAnswered+AGENTSUMMARY2.NumOutDirC
onnected
d.
AGENTPERWGSUMMARY 2.DurInWGTalk + AGENTPERWGSUMMARY
2.DurOutWGTalk +
AGENTSUMMARY2.DurInDirTalk+AGENTSUMMARY2.DurOutDirTalk
e.
D/C
f.
AGENTPERWGSUMMARY 2.NumInWGHold + AGENTPERWGSUMMARY
2.NumOutWGHold +
AGENTSUMMARY2.NumInDirHold+AGENTSUMMARY2.NumOutDirHold
g.
AGENTPERWGSUMMARY2.DurInWGHold
+AGENTPERWGSUMMARY2.DurOutWGHold +
AGENTSUMMARY2.DurInDirHold+AGENTSUMMARY2.DurOutDirHold
h.
G/F
i.
AGENTSUMMARY2.NumInWrapUp+AGENTSUMMARY2.NumOutWrapUp
j.
AGENTSUMMARY2.DurInWrapUp+AGENTSUMMARY2.DurOutWrapUp
k.
J/I
l.
D+G+J
m. AGENTPERWGSUMMARY2.NumInWGRNA
n.
AGENTSUMMARY4.DurNotReady
o.
AGENTSUMMARY4.DurAgentDND+AGENTSUMMARY4.DurAgentFWD
p.
AGENTSUMMARY4.DurAgentError
2203 - Workgroup Agent Call Activity Summary with %
Analysis
The Workgroup Agent Call Activity Summary with % Analysis report
displays call activity for the specified workgroup agent(s).
Table
All data from Table AGENTPERWGSUMMARY1,
AGENTPERWGSUMMARY2, AGENTSUMMARY1,
AGENTSUMMARY2.
40 AltiReport Manual
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