2304 - Workgroup Inbound Calls Answering Time; 2305 - Workgroup Outbound Call Handling Time - Altigen AltiReport Manual

Workgroup Reports
Filter
TalkDuration = 0 AND (ExitState NOT IN (2,3,7) OR AbnTargetType
BETWEEN 1 AND 7); TargetWGNum
Group
TargetWGNum, WGSessionID
Value
QueueDuration+RingDuration

2304 - Workgroup Inbound Calls Answering Time

The Workgroup Inbound Calls Answering Time report displays inbound
calls answered time statistics for the specified workgroup.
Table
All data from Table CDRMAIN
Filter
TalkDuration > 0; TargetWGNum
Group
TargetWGNum, WGSessionID
Value
TalkDuration + HoldDuration

2305 - Workgroup Outbound Call Handling Time

The Workgroup Outbound Call Handling Time report displays outbound
call handing for all workgroup connected calls for the specified workgroup.
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