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Administration Guide
Change the maximum file size for attachments that users can receive
The BlackBerry® Attachment Service uses memory during the attachment conversion process. If users try to open large or complex
attachments (for example, .pdf files and ASCII text files that are larger than 2 MB) or multiple attachments at the same time, you
might want to limit the file size for attachments.
1.
On the computer that hosts the BlackBerry Attachment Service, on the taskbar, click Start > Programs > BlackBerry
Enterprise Server > BlackBerry Server Configuration.
2.
On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server.
3.
In the Distiller Settings section, in the Max. File Size (Kb) column, click the value for the distiller that you want to change.
4.
Type a value in KB.
5.
Click OK.
Suggested file sizes for attachments
File format
Adobe® Acrobat® versions 1.1, 1.2, 1.3, and 1.4
ASCII text
audio
Corel® WordPerfect® versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0
HTML
images
Microsoft® Excel® versions 97, 2000, 2003, 2007, and XP
Microsoft® PowerPoint® versions 97, 2000, 2003, 2007, and XP
Microsoft® Word versions 97, 2000, 2003, 2007, and XP
MP3
OpenDocument
RTF
ZIP archives
Change the maximum dimensions for image attachments that users can view
You can control the dimensions of image attachments that users can view on their BlackBerry® devices. By default, the BlackBerry
Attachment Service sets a maximum width of 5000 pixels and a maximum height of 4000 pixels.
1.
On the computer that hosts the BlackBerry Attachment Service, on the Start menu, click Run.
2.
Type regedit.
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Changing how a BlackBerry Attachment Service converts attachments
Suggested size
less than 2000 KB
less than 100 KB
less than 2000 KB
less than 2000 KB
less than 100 KB
less than 2000 KB
less than 2000 KB
less than 2000 KB
less than 2000 KB
less than 2000 KB
less than 2000 KB
less than 2000 KB
less than 2000 KB
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