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Administration Guide
Protecting and reassigning BlackBerry devices
Protecting lost, stolen, or replaced BlackBerry devices
You can send IT administration commands over the wireless network immediately to protect your organization's confidential data
that is stored on BlackBerry® devices.
IT administration command
Set a Password and Lock Handheld
Erase Data and Disable Handheld
Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by
locking the BlackBerry device or making it unavailable.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Set Password and Lock Handheld.
5.
In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long.
CAUTION: Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those
BlackBerry devices do not unlock when the user types a password that uses special characters.
6.
Click OK.
Description
This command creates a new password and locks a lost BlackBerry device
remotely. You can communicate the new password to the user when the
user locates the BlackBerry device. When the user unlocks the BlackBerry
device, the BlackBerry device prompts the user to accept or reject the
password change.
This command deletes all user information and application data remotely
that a BlackBerry device stores.
You can use this command to prepare a BlackBerry device to assign it to
another user in your organization or to protect a stolen BlackBerry device.
Protecting and reassigning BlackBerry devices
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