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Administration Guide
3.
Perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BBAttachEngine\Distillers\LoadImageDistiller.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BBAttachEngine\Distillers\LoadImageDistiller.
4.
Change the MaxWidth DWORD value to the maximum width, in pixels, that you want to permit.
5.
Change the MaxHeight DWORD value to the maximum height, in pixels, that you want to permit.
6.
In the Microsoft® Windows® Services, restart the BlackBerry Attachment Service.
Changing how the BlackBerry Messaging Agent reconciles attachments to
the messaging server
Users with BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later can download attachments in
any native format to their BlackBerry devices. Users can open and make changes to native file formats using an appropriate
third-party application on their BlackBerry devices. Users might be able to open specific file formats using the media application
on their BlackBerry devices.
To manage network resources in your organization's environment, you can change the maximum file size of attachments that
users can download to their BlackBerry devices.
Change the maximum file size for attachments that users can send
By default, the maximum file size of attachments that users can send is 3072 KB, and the maximum total for multiple attachment
uploads in a single message is 5120 KB.
1.
In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Server Configuration tab, click Edit Properties.
3.
In the left pane, click Messaging.
4.
Perform any of the following actions:
• To change the maximum file size for a single attachment that BlackBerry devices can send, in the Maximum Upload
Attachment Size field, type a number that is between 1 and 3072 KB.
• To change the maximum file size for multiple attachments that BlackBerry devices can send at one time, in the Maximum
Upload Total Attachment Size field, type a number that is between 1 and 5120 KB and that is greater than the value
in the Maximum Upload Attachment Size field.
5.
Click OK.
Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
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