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26
Solutions to Common Problems
PROBLEM
Nothing works.
Igniters do not spark.
Sparking but no flame ignition
Burners ignite but flame is extremely
large, distorted or yellow.
Burner flame goes out at low setting.
Ignitors spark continuously after flame
ignition.
POSSIBLE CAUSE
Cooktop is not connected to electrical power
Power supply is not energized.
Circuit breaker is tripped.
House fuse is blown.
Power outage in local area.
Gas shut-off valve is in the "off" position.
Gas supply is interrupted.
Burner ring ports are clogged.
Burner ports or burner caps are not positioned
properly.
Cooktop is being operated on the wrong type
of gas.
Regulator is not installed, is faulty or is set for
the wrong type of gas.
Low gas supply pressure.
Power supply is not grounded.
Power supply polarity is reversed.
Ignitors are wet or dirty.
SOLUTION
Have cooktop connected to a properly sized
electrical power supply by a qualified technician.
Have an electrician check power supply,
including the house circuit breaker, wiring and
fuses.
Reset circuit breaker
Replace house fuse.
Contact power company.
Turn shut-off to "on" position.
Contact gas company.
Clean burner ring ports with straightened paper
clip, needle or wire.
Remove and carefully re-install burner rings and
caps.
Ensure that the type of cooktop matches the gas
supply (natural gas or L.P. gas)
Check installation, replace regullator, or set
regulator for proper gas.
Contact gas company.
Have power supply properly grounded.
Have polarity corrected.
Dry or clean ignitors.
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